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  1. #11
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Oct 2015
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    Originally Posted by TwistBloks Go to original post
    I would appreciate some help and quicker responses because the last answer I've got from the case was 2 days ago
    We aim to respond to cases within 48 hours, however, we have had a higher number of contacts than usual so it may take some time to get back to you.

    Originally Posted by yordobre Go to original post
    Ive tryed everything possible , had a chat with support too , its just bad optimised game , this is on your side , and you should try to fixx ur game..
    We completely understand that this is frustrating and we do still wish to help you, if you want to continue troubleshooting this please let us know. I will happily pass your feedback on to the Dev team also.
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  2. #12
    Yea sorry for being mad , but i really like the game , and its literally unpleyable . That would be really nice from you.
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  3. #13
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Dec 2018
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    Originally Posted by yordobre Go to original post
    Yea sorry for being mad , but i really like the game , and its literally unpleyable . That would be really nice from you.
    Again we totally understand and it's evident you'e very passionate about the game. I hope you continue to enjoy the game in future! thanks.
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  4. #14

    hi

    Just like to add I also am experiencing this problem with my 5700 XT and Ryzen 5 2600. Low hardware utilization across the board and low framerates.
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  5. #15
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    Originally Posted by CeleryStix Go to original post
    Just like to add I also am experiencing this problem with my 5700 XT and Ryzen 5 2600. Low hardware utilization across the board and low framerates.
    Hey! Thank you for adding to this thread, let's see what we can do for you.

    Let's start with the basics. Please follow this support article to make sure you're running the most optimised system: https://support.ubi.com/en-gb/faqs/000025947/

    I have a list of the most taxing graphics options that you could try lowering -

    - Shadow Quality
    - Subsurface Scattering
    - Level of Detail and Draw Distance
    - Long Range Shadows

    Also note that some additional features that are not included in any quality preset but can be manually enabled are also taxing on performance. These are:
    - Ambient Occlusion: HBAO+;
    - Godrays: Enhanced (this one is very demanding);

    You have a very strong system so I don't believe much compromise is necessary, but I would like to offer it as a suggestion.
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  6. #16
    Seems like 5700 xt GPU and Ryzen 5 2600 is a common theme with Ubisoft games. I also have the same system and all of my Ubisoft games except Far Cry 5 run on lower fps than expected compared to similar performing systems. I am aware I am responding this thread a bit late. However, I felt important to let you know that there is something off with the way AC and Watch Dogs games are coded. Wildlands might be on the same boat. On the other hand, I have watched other people with similar systems make videos of the same games and their fps is always double mine.A clean install of windows after completely formatting my disks didn't change anything.

    It's funny because Red Dead Redemption on ultra runs at an average of 74 fps on the same system. Maybe Ryzen 5 as a cpu is not compatible with cpu heavy games.
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  7. #17
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by Zoberk Go to original post
    Seems like 5700 xt GPU and Ryzen 5 2600 is a common theme with Ubisoft games. I also have the same system and all of my Ubisoft games except Far Cry 5 run on lower fps than expected compared to similar performing systems. I am aware I am responding this thread a bit late. However, I felt important to let you know that there is something off with the way AC and Watch Dogs games are coded. Wildlands might be on the same boat. On the other hand, I have watched other people with similar systems make videos of the same games and their fps is always double mine.A clean install of windows after completely formatting my disks didn't change anything.

    It's funny because Red Dead Redemption on ultra runs at an average of 74 fps on the same system. Maybe Ryzen 5 as a cpu is not compatible with cpu heavy games.
    Thank you for providing this insight. For anyone experiencing trouble with fps I would suggest trying the steps we previously mentioned as well as lowering some of the settings suggested in order to increase the overall performance
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