They won't spend 5min manually testing anything. You need to actually start a thesis with video pauses, explaining each detail & arrows pointing to what is broken. Spending 2 years in learning how to code in order to provide a quick fix for them will be better.
Wait a minute...You´ve got Virginian? Weird,cause my two in stash ,and my clanmates also, disapeared. After one of those patches (before bans and rollbacks) simply did "poof" and gone