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  1. #201
    Ubisoft, if you're not going to fix this then for goodness sake remove the nag screen when the Ubisoft Connect client starts up. I can't add a phone number, stop asking!
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  2. #202
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,904
    Hey ryper42, welcome to forums and thanks for sharing your feedback on the matter - I will ensure it gets forwarded to our Ubisoft Connect team accordingly.

    If you have any other suggestions or require any further assistance, feel free to reach out at any time.
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  3. #203
    For anyone having this issue, here is what happened in my case:
    After a user enters a phone number and clicks Add the site sends a POST to https://public-ubiservices.ubi.com/v...honeActivation, in response it gets a JSON, and there's a very telling message inside, at least in my case: "The Phone Number cannot be associated. PREPAID"

    You can check it for yourself, go to recovery phone setup, open DevTools (usually F12), navigate to Networking tab, then go back to the form, enter your phone number and click Add. You should see a request to startPhoneActivation in Networking, clicking that row would open a preview and in decent browsers, it will show JSON contents in a human-friendly way.
    Check the "message" field yourself to find out exact issue you're facing.
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  4. #204

    Same Issue - Facebook?

    I see a lot of data going to FaceBook when trying to activate 2FA when it fails. Wonder if it's checking to see if the number is associated with a FB Account and it not, it calls that suspicious? Perhaps their Third Party Vendor is FaceBook?
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  5. #205

    Add another one to the list

    Just adding another comment on this thread as it seems Ubisoft doesn't know how to implement a viable 2FA/MFA solution. Already have a ticket open...
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  6. #206
    UbiKobold's Avatar Ubisoft Support Staff
    Join Date
    Feb 2020
    Posts
    1,021
    Hey there everyone. If you are unable to add your phone number to your Ubisoft account, please check out our site here when adding your phone number. However, if you are still unable to add it then please review our site here.

    If you are unable to add your phone number for 2-Step Verification, there is an alternative method by using an email for 2-Step Verification instead.

    In regards to the request that Ubisoft Connect makes when you log in, to add a phone number, this is something that our internal teams are currently looking into. However, I apologize for the inconvenience as I do understand the aggravation that this can cause.
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