1. #1

    TV Screen freezes before starting song on Android TV

    We’ve connected to both of our Android TVs through the smart phone, on both the screen freezes black and nothing plays. It says the phone controller is connected to the “room” on the TV. How can I get the song to play?
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  2. #2
    Originally Posted by krnealey Go to original post
    We’ve connected to both of our Android TVs through the smart phone, on both the screen freezes black and nothing plays. It says the phone controller is connected to the “room” on the TV. How can I get the song to play?
    I got the same problem, can anyone help?
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  3. #3
    Ubi-Woofer's Avatar Ubisoft Support Staff
    Join Date
    Aug 2019
    Location
    United Kingdom
    Posts
    2,883
    Hey krnealey and Wsas1232020 - I am sorry to hear about this issue.

    If it is still ongoing, can you please check that your Android TV devices are fully up-to-date, as well as your mobile phone OS, and the applications themselves?

    Are any error messages displayed on-screen, or does the screen turn fully black?
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