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  1. #1

    Character loss

    Hi, i had an issue with my account.
    I uninstalled the game from my consolle and a month after (today) I installed it again on a hard drive attached to my ps4. Unfortunately the game doesn't load my previous saved data and makes me start from the beginning. Is there any chance to solve the problem and get my character back?
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  2. #2
    Scootsu's Avatar Senior Member
    Join Date
    Jul 2018
    Posts
    835
    Did you happen to upload your game saves to your psn online storage?

    To double check press options on the start screen before the game opens then upload/download saved data. If you did upload saved data it should be restored and should be able to continue your character in theory.

    Personally I have never tried this. I keep my games until I run out of space and now use a 8tb external for my games plus the internal storage.

    Hope this helps. But if you do have to start over I can get you leveled up pretty quick if that is what you want. As long as you have the warlords expansion since it is required since I have it.
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  3. #3
    UbiShikallum's Avatar Community Manager
    Join Date
    Jul 2017
    Posts
    3,809
    Originally Posted by DizzyXiaolin Go to original post
    Hi, i had an issue with my account.
    I uninstalled the game from my consolle and a month after (today) I installed it again on a hard drive attached to my ps4. Unfortunately the game doesn't load my previous saved data and makes me start from the beginning. Is there any chance to solve the problem and get my character back?
    Hey,

    If you can get in touch with us on the support site, we will be able to look into this for you:

    https://support.ubi.com/en-GB/
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