1. #1

    Zoomed out / wrong aspect ratio issue on android phone

    Device: Samsung S9

    Had this happen before and one way or another it resolved itself ...but not this time and it's not just me ...others in my clan are also complaining about it for the last week or so. Reinstalling game does nothing to fix and there are no settings in game or app display settings on my phone.

    Game was still displaying fine on my tablet but I recently got rid of it and now I am back on my phone ...and having everything even smaller then it was before is beyond annoying ...and it is affecting my ability to target with nuke spells. Only thing I could find using search function was a thread where devs were claiming this was an intentional change ...I hope you guys didn't decide to bring this horrible display change back ...for the sake of Iphone X users?
    https://forums.ubisoft.com/showthrea...pdate-15-01-19

    I will be playing significantly less till this is fixed ...and it's making my job of adding up unspent caps even more difficult then it was.
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  2. #2
    It's gotten even worse now, somehow. For over a year it was mostly a problem in battles, now I have text sitting on top of images on cards in various screens.

    They're not going to fix it though.
     1 people found this helpful
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  3. #3
    Ya, apparently they don't care ...they mentioned something about it in a dev update post a few weeks ago and then nothing.
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  4. #4
    Ubi-Toller's Avatar Community Manager
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    Hey there!
    We did release a change for this two weeks ago. Have you not noticed any differences when you play now?
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  5. #5
    I appreciate the attempt, but the in game resolution problems haven't changed, and now there are issues viewing cards in other parts. Specifically the card creation screen where words and soft keys are out of whack. I have to use the phone's back button because the x is off screen.

    I can post screen shots if that would help. Also if you think I need to uninstall reinstall it do something else to have the update take effect let me know.
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  6. #6
    Ubi-Toller's Avatar Community Manager
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    You can try an uninstall if you want, but if your game is showing as fully updated already you shouldn't need to take that step. Still, might be good to try it, just to cross it off the list of possibilities.

    Yes please to screen shots! That would be so helpful, I can take them to the team too.
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  7. #7
    Originally Posted by Ubi-Toller Go to original post
    You can try an uninstall if you want, but if your game is showing as fully updated already you shouldn't need to take that step. Still, might be good to try it, just to cross it off the list of possibilities.

    Yes please to screen shots! That would be so helpful, I can take them to the team too.
    https://ibb.co/GdfdLw0
    https://ibb.co/yVzj14C
    https://ibb.co/HCKMWGM
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  8. #8
    Well gods bless you guys I think you're trying.. but now, at least on my phone, the opening logo is a tiny square. Also the news section won't let me read everything...see this screen shot..

    https://ibb.co/YDwYCQj
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  9. #9
    Ubi-Toller's Avatar Community Manager
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    That's some hard-to-read news! I'll send this to the team for checking. What is your current in-game name?
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  10. #10
    Cynichism

    There's also some overlay issues in the campaign side. Going through the neighborhood locations the right and left arrows are somehow stuck underneath the character images. I can still click them luckily.

    The play button is partially covered.. anyway here's a screen shot:

    https://ibb.co/brvcX0N

    ...
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