My brother went to play his d2 game today. He has not played since July or August of 2019. He is not even level 30 yet. Wanted to play with his work friend in the new WONY expansion and his account is saying its banned. Thats crazy. I was able to log in no problem but he is boned. Tryed ubi support but its like a robot message something about detecting a “dps glitch” which is strange because he has not played for a long long time. Can someone please help othen then a robot?
Sanction appeals are only handled through the Support Website, not the forums. Your brother has an option to continue their case via email or live chat if available in your region.