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Junior Member
uh oh the song can't start.
it keeps on saying uh oh! the song can't start.
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Junior Member
same here -ubisoft support is useless !



were you able to resolve the issue ?
what will happen if i reinstall the app ? will the subscription be preserved ??
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Junior Member
I face the same issue. I tried to reinstall, clear cache restart wifi router all don't work.
It happened just 1 day after i paid for 1 year subscription. Now 2 I am waiting for Ubisoft support solve issue for 4 days.
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Ubisoft Support Staff EMEA
Hi guys,
We're sorry to hear that these issues have been occurring for you.
Are you still seeing these issues, or have you been able to play again now?
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Junior Member
The songs won't start at all it keep saying song won't start
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Ubisoft Support Staff
Hey Ray2115260 - please accept my apologies for the delayed reply.
Is this issue now resolved? If not, could you please share a screenshot of the error message with me, and also advise me of any troubleshooting steps you've performed so far?
Did you try playing on an alternative internet connection?