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  1. #1

    Still waiting for character to be restored, after 13 days since creating a ticket

    On 21st March I raised a ticket about a character that I need restoring. It's apparently been escalated and I've also chased it, but 13 days later and I still don't have my character back.

    Other games allow you to restore a deleted character by yourself from within the menus, so in this day and age, you would think that it wouldn't take so long to just get a characte restored.

    How long do you typically have to wait for this to be fixed?
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hi Marsam1234,

    We're sorry to hear that you've not had a response on your case.

    Due to a high number of contacts, we currently have a delay in our responses and unfortunately this would be the reason you've yet to receive a response.

    The team will be back in contact with you, as soon as they have an update for you.
     1 people found this helpful
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  3. #3
    It's now been 18 days since my ticket to restore my character and still nothing has been done about it.

    18 days by anyone's customer service standards is terrible seeing how other games allow you to restore your own character from within the menus.

    Please can someone restore my character so that I can actually play the game.
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  4. #4
    UbiShikallum's Avatar Community Manager
    Join Date
    Jul 2017
    Posts
    3,809
    Hey Marsam1234,

    Sorry for the wait.

    Can you have a check for the character, it should be restored!
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