1. #1

    iPhone Controller App Crashes

    Hi, I have an Xbox One and purchased Just Dance 2020 about 2 weeks ago. Mid March. It was working flawlessly with the iPhone controller app and as of the last two days (March 28+) it simply crashes.

    Doesn't matter what I do. I've tried different phones, reset xbox, reset iPhone, uninstall/resinstall.

    Is anyone else having this problem?

    Thanks,
    Kasio
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  2. #2

    Samsung Note 9 not working

    I hace a S.Note9 and hace the same problem


    Originally Posted by Kasio2020 Go to original post
    Hi, I have an Xbox One and purchased Just Dance 2020 about 2 weeks ago. Mid March. It was working flawlessly with the iPhone controller app and as of the last two days (March 28+) it simply crashes.

    Doesn't matter what I do. I've tried different phones, reset xbox, reset iPhone, uninstall/resinstall.

    Is anyone else having this problem?

    Thanks,
    Kasio
    Share this post

  3. #3
    Application shuts down too.

    Customer service:

    The team is aware of connectivity issues with the game, such as being unable to load some songs or play at all. They are currently investigating this, however we don't have visibility on this, nor do we have a time frame.

    I would recommend keeping an eye on the forums for the game for news and updates:
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  4. #4

    App just dance controller crash

    Buonasera, da un paio di giorni abbiamo problemi a giocare con just dance 2020 usando il cellulare con just dance controller su iPhone. Praticamente all avvio del gioco si procede a sincronizzare il cellulare usandolo come controller e improvvisamente l’ applicazione crasha all’avvio non permettendo di giocare. Probabilmente il crash é dovuto al nuovo aggiornamento della Apple (iOS 13.4). Richiedo cortesemente di verificare se è un problema di applicazione o un problema mio. Grazie mille
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  5. #5
    UbiKoality's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    2,066
    Hello there! I'm sorry to hear that you all are having trouble with the Just Dance Controller app. We have a mobile support team that would be glad to provide further assistance with this issue! Please contact them here.
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  6. #6

    IPhone controller app crashes

    Hi, in the last few weeks I am trying to play just dance 2020 with my kids. Each time I connect with my iPhone it crashes. I get the message: connection with all smartphones is broken. And when I try to reconnect it does it over en over again. I am really disappointed because I really want to play it.

    Can anyone help me????
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  7. #7

    App crashing IOS 13.4.1

    Game unplayable as app crashes on iOS 13.4.1. Please advise? No option to submit a case report as says You can only do this via live chat but then live chat also unavailable. Poor from ubisoft. Help!
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  8. #8
    Having the same issue with the Just Dance App Controller for Playstation. The link provided in this forum does not work so there is no way to get any support. We pay for Just Dance Unlimited as well.
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  9. #9
    Ubi-Woofer's Avatar Ubisoft Support Staff
    Join Date
    Aug 2019
    Location
    United Kingdom
    Posts
    2,883
    Hello ThoricHoney1162, boblarcs and pookiemcguire - I am sorry to hear of your issues with using the Just Dance Controller app on iOS 13.4 or later.

    Can you please clarify the following for me:

    - The exact iOS devices you are using

    - Your current iOS version in use

    - Whether your device and console are using the same network when trying to play

    Do you also notice any improvement after reinstalling the application?
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  10. #10

    Help Please

    Game unplayable as app crashes on iOS 13.4.1. Please advise? No option to submit a case report as says You can only do this via live chat but then live chat also unavailable. Poor from ubisoft. Help![/QUOTE]
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