Just Dance 2020 unplayable on my Stadia. Just Dance Controller app broken on iOS 13.4 | Forums

[Cold.Dreamer]

#11676093.

[Jaxxie004]

11590052

[drag0nsden]

Mobile support is closed in my country.
What about the new accounts that people created with the 30 days free Unlimited? That has now expired without being able to play...

[dvmidiman]

I have the same problem. Yesterday night my Iphone upgraded to 13.4.1 and from today the app crashes when trying to pair with the PS4 console

[aj04304]

My case number is 11688128. I have the same problem, the controller app crashes when I try to play Just Dance 2020 on the PS4.

Hey everyone! I'm sorry to hear that you're all having these issues with the Just Dance Controller app. Please contact our Mobile Support team here for further assistance. They'd be glad to help get these issues resolved so you all can get back to dancing!

Feel free to let me know your case number(s) once they have been created. Thank you!

[MasseyOmura]

My case: 11690623

[CaroolConti]

The same Problem with me.
My case: 11692197

[pookiemcguire]

Having the same exact issue. I cannot even create a case number because ubisoft support won't let me. This is really frustrating because I pay for Unlimited for my kids. Very disappointed with customer support.

[Ubi-Woofer]

Hello everyone,

Thank you for your continued reports of issues with the Just Dance Controller app and Just Dance Now on iOS 13.4.1.

Can you please clarify the following for us in your support cases if you have not already done so, so we can report this information forward:

- The exact iOS devices you are using

- Your current iOS version in use

- Whether your device and console are using the same network when trying to play

- Do you also notice any improvement after reinstalling the application?

Thank you.

[valent.cheung]

Hello everyone,

Thank you for your continued reports of issues with the Just Dance Controller app and Just Dance Now on iOS 13.4.1.

Can you please clarify the following for us in your support cases if you have not already done so, so we can report this information forward:

- The exact iOS devices you are using

- Your current iOS version in use

- Whether your device and console are using the same network when trying to play

- Do you also notice any improvement after reinstalling the application?

Thank you.

iPhone 11 Pro
13.4
Yes
No