1. #1
    UbiBard's Avatar Community Manager
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    Update Regarding Issue with New Class Access [Updated: April 16, 2020]

    Note: TU 2.0.3 fixed the issue where Echelon and Engineer classes were not unlockable for some players. Please see the full list of patch notes here.

    Ghosts,

    We’ve been carefully tracking an issue that has prevented a portion of Year 1 Pass owners from getting their exclusive access to the new Engineer and Echelon classes. During our investigation, we have found that this is not tied to the Year 1 Pass, which means that when the classes are open to everyone next week, there will likely be new a portion of players who cannot access them as well.

    Firstly, we want to apologize to those of you who are affected – we know that playing the new classes was a big part of the TU 2.0.0 update that many of you were looking forward to. This issue should not affect the vast majority of players, however, we want you to know that this remains our top priority.

    We have identified that we cannot fix this server-side and will need a patch to address the issue. We are mobilizing our developers on this topic as quickly as possible, but given the current situation, we cannot provide you with a firm timeline on when the fix will be implemented at this moment.

    As soon as we can lock in a solid date, we will share it with you.

    Year 1 Pass Owners Affected

    We will be granting affected Year 1 Pass Owners compensation for having their week-long exclusive access impacted by this issue. This compensation will be granted to your account early next week.

    Players Affected Starting March 31st

    We will track the affected accounts of players until we have initiated a fix. After we can resolve the issue, we will provide a separate compensation to these accounts based on the duration of the issue.

    Thank you for your patience. We’ll give you another update ASAP!

    /Ghost Recon Team
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  2. #2
    UbiBard's Avatar Community Manager
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    Ghosts,

    We’d like to provide you with an update around the issue impacting the class availability as we work on finalizing the fix to be implemented in an upcoming patch. We still do not have a set date that we can provide yet, but we will provide another update soon once we can get it locked in.

    Regarding the compensation for this issue, we will be doing two waves of grants.

    Year 1 Pass Owners
    Y1P owners whose early access was affected by this issue will be receiving the following compensation to their accounts this week:
    • 600 Ghost Coins
    • 2000 Skell Credits

    Players Affected after March 31 (including Year 1 Pass Owners)
    As we said, we will be tracking the accounts affected by this issue until we have implemented a fix. After the fix is live we will grant the affected accounts:
    • 600 Ghost Coins
    • 2000 Skell Credits

    This means that the Year 1 Pass Owners affected at the end of both waves will receive a total of:
    • 1200 Ghost Coins
    • 4000 Skell Credits

    Thank you for your continued patience, we will check back in soon with another update.

    /Ghost Recon Team
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  3. #3
    UbiBard's Avatar Community Manager
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    Updated above:

    Originally Posted by UbiBard Go to original post
    Note: TU 2.0.3 fixed the issue where Echelon and Engineer classes were not unlockable for some players. Please see the full list of patch notes here.
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