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  1. #1

    Bought DLC ingame, but doesnt download

    Hi there.

    I just bought the Warlords of New York from the ingame store - the base game was bought in the Uplay store.
    The DLC doesnt download though, and i still have the option to buy it from the uplay store. I didnt get any uplay credits from the purchase either.It doesnt show up as an owned game on my ubisoft store account.

    However, on the games page in the uplay laucher, Warlords is listed as an owned DLC. It also appears as owned in the in game store along with the level 30 boost.


    Do i not need to download separate files for the DLC or did I not get the files to download?

    Im quite confused.

    /dennis
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  2. #2
    Bump!

    Noone knows how this works?
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  3. #3
    Further info:
    I'm able to play the dlc - currently running through new york used the boost and levels are exceeding the original 30, so i'm confident i got the files.
    I still havent been charged anything on my card though and its now 24 hours after purchase.

    I got a receipt from something called "Xsolla" aswell as from Ubisoft though.

    Is there a delay between ingame purchases and the actual billing?
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  4. #4
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello Eleanor-Ripley,

    Sorry to hear that you haven't received your DLC straight away. Sometimes it takes up to 48 hours in order to receive in-game purchases. I'm glad however that the issue has been resolved. Happy gaming in New York!

    If you have any additional questions or concerns, please let us know.
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