My subscription status is suspended for more than 2 weeks. Since the first attempt for the payment filed I’ve changed my payment method and the payment has made from my bank account, which was made 8 days ago precisely. My subscription status is still suspended!
I have chatted so many times regarding this issue but nothings’s happened but just got advices every time to keep awaiting for their reply. It is totally a waste of my valuable time doing a live chat! I haven’t received any from Ubisoft for 8 days since the actual payment was made. It dose not make sense at all to me.
ACCC (Australia) would be the one I should contact to as they took my money and I haven’t received their service more than 1 week? Or maybe the Ombudsman? Anyone know about this? Anyways, I will find out what would be the next step I can take right after this writing.
Dont worry its not just you. Ive been waiting a week now, im in England. The customer support doesnt have a clue, i subscribed about a week ago nearly, initially had about 12hrs of access assuming payment was taken woke up the next morning and id been locked out when i tried to explain to support my back card and paypal were working fine, that ubisoft hasnt taken payment i was told i was wrong and that ubisoft had attempted 3 times to take payment and would continue to do so every 12-24 hrs which has never happened as id checked both even spoke with my bank you ensured me there was absolutely no issue and not attempts had been made by ubisoft. When i explained this they completely disregarded it, and continued to say it was my problem, so then i tried to cancel the subscription as its just a waste of time, i brought the games i wanted to trial and didnt want to pay for a subscription i didnt need and as theyd messed me around so much i assumed it be easy, nope he point blank refused again. The absolute jokes and looking on line this has been an issue for a while now so im not expecting a fix any time soon.
don't bother writing or checking for a response. Just check some other posts that have been posted about this issue. You are not the only one. See if you can find something common among them.
I'll save you time. Staff give the exact same, pointless answers. They are clueless and simply incompetent fools. I have been in the same line as you and many others. It's been I think almost 2 or more weeks now since I tried to get my Uplay+ re-activation issue solved. My case was escalated and whenever I tried to get a response from them, it was the same thing over and over. ''we will contact you'', ''our store team will contact ASAP'', ''the issue is being looked into''...the list goes on and on.
[REMOVED]
Your issue will not be resolved at all.
Oh and by the way, a funny thing, My case about uplay+ has been unsolved and ongoing...yet when I contacted about my Anno 1800 season pass 2 issue, the issue was like solved on live chat. The next day, I immediately get a response from them on email, saying that if I do not respond, they will assume my issue is solved. That's how they work.
I don't even know what to do at this point. Cause I sure as hell can't solve this issue myself. There are no issues on my PC, no issues with my card or bank, checked 100 times over. It's issue on Ubisofts end. So until they respond or fix, I can't use their products and I just have to suck my own in the mean time. Absolutely pathetic and worthless company. Years go and my experience with you doesn't change one bit.
I am still waiting Ubi ''SOFT'', everyone here is waiting and deserves answers
AKJK1229 - I can see that you have an open support case for this issue, and we are continuing to investigate on your behalf. I realise that our investigation is taking some time, as we are collaborating with the specialist UPLAY+ team, but rest assured that as soon as any further information becomes available to us, we will share it with you. I sincerely apologise for any inconvenience.
Artful8adger - I have replied to you in another thread regarding your issues with your subscription; please refer to my reply there.If you need any additional help with regard to your subscription afterward, please let me know.
RequiPace - As above, I've replied to you in another thread, RequiPace, so please refer to my response there. Regarding your comments about your recent interactions with my colleagues, the reason why they have repeated the fact that the issue is under investigation, is because it remains under investigation; as yet, we have not received an update from the UPLAY+ team that we are able to communicate with affected players. I do apologise for the inconvenience of this, and appreciate it is not ideal.
I've edited your post to remove the sections which were in breach of our forum guidelines - please keep your language appropriate for our forums going forward. Thank you.
Soloenone - I can see that you have not yet made a successful payment for your subscription. If you believe that payment has been taken, please update your support case with a copy of your payment confirmation for us to look into further. Thank you!
As i mentioned before, and mentioned to the support as well :
- i tried to use uplay+ at 2020.03.25. i was using it for a half a day, then got suspended
- no money was deducted from my account.
- support claims Ubi will deduct the fee no mattter what. For a service i can not use, and don`t want to use.
- i CAN NOT remove my card from the Uplay client and based on YOUR billing record, it will be billed on 2020.04.25.
- last update from the support was on 2020.004.06.
- Support claimed i gave incorrect card information, yet i made a purchase with the same, on the same day.
As i mentioned before, i want to remove my card, which i cant, due to your page is 404 error where i could do it.
Error message below.
"Failed to load URL https://store.ubi.com/upc//uplayplus...upc-country=HU with error ERR_TOO_MANY_REDIRECTS (-310)."
Ticket : 11262340
Hey Soloenone,
I am sorry to hear you still waiting for a response.
The team is currently working through a high volume of contacts during this period. While it may take longer than normal, I can assure you that you will receive a response to your updated case.
Thank you for your patience and understanding.