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  1. #1

    Problem with loading screen

    I start everything well and at the time of putting a new game, load, and at the end of the loading bar it gets stuck and I have to get the game out with the task manager.

    My pc:

    CPU: Intel Core i7-2600K
    RAM: 8 GB
    GPU: NVIDIA GeForce GTX 780
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  2. #2
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Dec 2018
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    Originally Posted by CondeClaus Go to original post
    I start everything well and at the time of putting a new game, load, and at the end of the loading bar it gets stuck and I have to get the game out with the task manager.

    My pc:

    CPU: Intel Core i7-2600K
    RAM: 8 GB
    GPU: NVIDIA GeForce GTX 780
    Hey there.

    I'm sorry to hear you're having issues with crashes at the moment.

    The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.

    if after doing so you're still experiencing issues I'd then recommend opening a support case here. After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

    MSInfo
    DxDiag

    Thanks.

    - Ubisoft Support
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