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  1. #1

    Game crashes to desktop when it launches expedition

    Hi,

    I submitted this same issue directly to Ubisoft support, but wanted to post it here with updates in case anyone is experiencing the same issues.

    I had no trouble launching the game or running it. But when I started the first expedition, the soundtrack stutters and the game crashes to desktop. Restarted the game, but it saved with me launching the expedition, so it goes straight to the loading screen and crashes.

    I've submitted a crash report, rebooted my PC, checked for updates for the game and for my PC, and verified my game files through UPlay. No joy.

    My desktop exceeds recommended specs for the game in every category, except I'm running a GTX 745 video card.

    Just uninstalled and am now reinstalling the game to see if that works.
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  2. #2
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Oct 2018
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    3,904
    Originally Posted by fuplay0264007 Go to original post
    Hi,

    I submitted this same issue directly to Ubisoft support, but wanted to post it here with updates in case anyone is experiencing the same issues.

    I had no trouble launching the game or running it. But when I started the first expedition, the soundtrack stutters and the game crashes to desktop. Restarted the game, but it saved with me launching the expedition, so it goes straight to the loading screen and crashes.

    I've submitted a crash report, rebooted my PC, checked for updates for the game and for my PC, and verified my game files through UPlay. No joy.

    My desktop exceeds recommended specs for the game in every category, except I'm running a GTX 745 video card.

    Just uninstalled and am now reinstalling the game to see if that works.
    Hey fuplay0264007,

    Thanks for reaching out to us and I am sorry to hear about this.

    Were there any error messages you received upon crash? Also, let us know how it goes after reinstalling the game and we will take it from there .
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