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Ubisoft Support Staff
Hello kubrageyik, thank you for reaching out to us and sorry to hear you have been unable to access your subscription.
Are you able to post a picture of the error message you receive in the forum?
Can you also check if your Just Dance Now app been fully updated recently?
Alternatively, you can contact us through one of these links, with a screenshot of your error code and the platform you play on, we will do our best to help troubleshoot this with you -
Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/