1. #11

    [Android] Just Dance Now on smartphone won't load.

    I agree with you.

    I've got a different issue, though...

    The room is created, but, on my smartphone, the app can't load, and, after a while, it says there's a problem, and to check my Internet connection.

    I've done Retry many times, I also switched from Wi-Fi to 4G network, but it still won't work!

    I've also restarted my phone, and tried with another phone, but with no luck.

    THEN, for the "need to workout", I agree, but get ready to see people telling you to just buy the game.

    I personally love Just Dance Now, because, in these period of COVID-19, we are able to play with our friends using Discord, or similar services...
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  2. #12
    Got the same problem with the JDN app, sent a ticket to support and they replied they know about the issue and investigating about it...Guess nothing left than wait them to fix it...
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  3. #13

    Just Dance can’t connect to servers

    Paid for one-year subscription and now can’t even play it keeps saying can’t connect to game servers. Ah man wish this gets fixed soon!
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  4. #14

    Can't load JDN on AppleTV

    Originally Posted by Xliu27 Go to original post
    Paid for one-year subscription and now can’t even play it keeps saying can’t connect to game servers. Ah man wish this gets fixed soon!
    I have the same issue here. Bought JDN VIP-pass on Apple TV 4k and after a few days the app was unable to connect to the servers. I've tried all the limited options for correcting the issue that are possibe on the AppleTV platform to no avail.

    I'd like to know if I will recieve compensation for the time that the servers are unavailible? This kind of prologued down time is quite extraordinary for any serious online service.
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  5. #15
    Ubi-Woofer's Avatar Ubisoft Support Staff
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    Hello everyone,

    I'm sorry to hear of your connectivity issues in Just Dance Now. If playing on a PC, please make sure you have the latest version available for your browser and Flash, and try emptying the browser's cache, in order to get rid of unnecessary load files. Also, please make sure you have the latest version of the app installed on your device.

    I would also ask that you restart the apps themselves by fully force-closing them on Android, or swiping up on them via the Home Screen on iOS, and then reopening them. Testing an alternative connection, such as a mobile connection, would also help us to identify the root cause of the issue.

    If continuing to experience issues with the Just Dance Now app after completing the above, can you please provide me with the following information:

    - Device in use (if a Smart TV, please state the make, model, and DCID number from the settings page of the game)

    - OS version

    - Application version number

    - Any error codes you're seeing

    I'll then be able to investigate further as to any reported issues, and possible causes. Thank you.
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  6. #16

    Inefficiency of technical support

    The inefficiency of technical support in ubisoft is incredible, they gave me the same answer, it shows that it is a copy and paste, giving a generic response for everyone, every time I try to enter the game with my account I get this error, and it has months like this, I have not been able to enter an account that had a level above 130 and with more than 10,000 coins
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  7. #17
    Ubi-Woofer's Avatar Ubisoft Support Staff
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    Hey NovAstral,

    We do have a set number of steps to be followed by all players as part of our initial troubleshooting, however, should you complete this troubleshooting and issues persist, we're more than happy to investigate your issue individually with you - all we need to get started with that are the details I requested in my above post.

    Please don't hesitate to advise me if the issues you're experiencing with Just Dance Now are still ongoing at this time. I did test the game earlier myself on a Samsung Galaxy S9, connecting to Google Chrome on a Windows laptop, and had no issues with my room number or service - so hoping that the same can be said for you.
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  8. #18

    This might just be me but

    If it says "That room number does not exist" try disabling your VPN or turn on Javascript if you have adblocking. I had this issue before but after I did both of those I could smoothly connect.
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  9. #19
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Originally Posted by Catherinebxlla Go to original post
    If it says "That room number does not exist" try disabling your VPN or turn on Javascript if you have adblocking. I had this issue before but after I did both of those I could smoothly connect.
    Hello!

    Thank you, I appreciate your insight. Knowing what resolved it for those affected is extremely helpful
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  10. #20

    I have connection issues

    I bought a monthly membership on Just Dance Now but the second time i tried to open the game it didn’t loaded and it still doesn’t load. Some error messages about the connection to the servers opening. Sorry for my eng i’m a Turkish player. Is there any solution about that?
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