1. #1

    Whats the problem whit JD now servers ?

    I see so many people have this problem (connection) but Ubi not respond anything, why ?
    I buy 1 year vip and my money goes the GARBAGE. ? Ubısoft gona try fıx thıs ?
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  2. #2

    Just dance now

    Had the same issue since 20th March 2020 still not giving a room number then when I do it says room does not exist. Tried both justdancenow.com and new.justdancenow.com
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  3. #3

    #justdancenow #justdancenowdown

    It happened to me today as well. I was playing, and, after a song, I was kicked out from the room, and room number vanished from my browser.
    No rooms were generated, nor in Chrome, Firefox, or Edge. I also tried with multiple Internet connections, and with the tablet... Same issue.

    Servers were offline for more than 30 minutes.

    I wrote it on Twitter, by tagging them, and writing #justdancedown (or #justdancenowdown).

    Now it looks like server are ok.

    I just wonder what is the best way to report a technical issue like this...
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  4. #4
    Can't believe Ubi hasn't responded to this...
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  5. #5

    Seems Overloaded

    It's a shame this doesn't work. I'm probably not the only one who would pay for a premium account for a few months while stuck at home. Come on Ubisoft, scale up your servers! You could be making a lot of money now and contribute to people's health by keeping people entertained and exercising inside their homes.

    I just don't know if I should get a premium membership now or not. It's well worth the price if one could play for an hour or so per day, but we only managed to get in once over the last two-three days or so.
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  6. #6
    I have the same Issue. Moreover - I could not even log in into my Ubi account to report the bug, because the login wasn't working in Spain. Managed to log in through the canadian proxy.
    It's been for more than 10 days here in Spain, one day it worked well though. For few hours.
    They need to optimize the load. I experienced same issues on the new year.
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  7. #7
    Stİll no body asnwer from ubİ team to thİs post. I never gona buy anytİng from ubİsoft agaİn.
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  8. #8

    Quick update (slightly better)

    So we did manage to get in a few days ago and played all our free coins. I then paid for a month of VIP and it has been working reasonably well in the last two days. Loading has sometimes taken 1-2 minutes or a couple of retries to get the room, but it's not like last week when it never worked.
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  9. #9

    Ok, Just Dance Now servers are still down, but...

    All right, Just Dance Now servers keep going down, but we should also understand the situation.

    Client support availability is very low, due to our current situation with COVID-19.

    But it would be much appreciated if servers could be backed up quickly, instead of always waiting for at least 30 minutes every time...
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  10. #10

    Same

    Same problem with servers.

    Absolutely maddening.

    I bought the VIP subscription.

    I just want to get in some cardio since I can't go to a gym.

    It's hard enough to get motivated to exercise in quarantine, and when I finally get myself ready with water and workout clothes and clear a space to dance and get my little weight to hold in my left hand to balance out that I'm holding my phone in my right hand and my hair is up...

    I open up the game that I PURCHASED A SUBSCRIPTION TO

    and I get the message:

    The room number [[that you see riGHT NOW RIGHT IN FRONT OF YOUR FACE RIGHT NOW]] DOESN'T EXIST.

    Which is now a small set of words that brings on instant rage.

    Customer service is impossible. I couldn't find ANYthing on their website, no chat function, despite mentions of it, nothing in FAQs to help me out, but I finally got through via making this account and sending an email and I got this reply:


    "Hello BlueInkDot2020,

    Thank you for contacting Ubisoft Support! My name is Mina, and I'll be assisting you today.

    I'm sorry to hear that you've been experiencing connection issues. I want to inform you that there are two main reasons for this to occur when playing the game: the connection itself and/or out of date software.

    With that in mind, please make sure you have the latest version available for your Browser and Flash if playing on a PC. We also advise players to regularly empty the Browser's cache, in order to get rid of unnecessary load files. Also, please make sure you have the latest version of the App installed on your device.

    The connectivity issue is a little trickier, because we are unable to pin-point the origin. It could be the network you use, the time you play the game or even the communication between our servers and your device.

    However, in most cases, restarting the connections has helped in the past. To restart the internet connection on your mobile device, please follow the steps below:

    1 - Close down the app by pressing the 'Back' button. If your device does not have a back button, please kill the task through the task manager.
    2 - Disable and re-enable your internet connection.
    3 - Restart your device.
    4 - With an internet connection, please load up the app, allow 1 minute for the app to connect.

    If you are still having connectivity issues, please try using a different connection, also try multiple Wi-Fi networks and mobile network (if available).

    Your home Internet can be restarted simply by turning off the Modem/Router and turning it back on after 10 secs.

    Also, to be able to assist you further with this issue, I will require more information. I need to know the model and brand of the devices you use, including the type of screen you use to access the website and the name of the browser.

    I'll be waiting for your response.

    Kind regards,
    Mina
    Ubisoft Support"


    BEEN THERE DONE THAT, UBISOFT.

    It is not my end of the connection that is the problem! My internet connection has been working perfectly for everything I've needed to do today.

    Clearing caches and restarting everything makes no change!

    Get your servers maxed out to handle all of us in quarantine who are just trying to get in some cardio - OH AND ALSO WE PAID YOU FOR THIS SERVICE.

    If you can't provide the service we paid for then at least refund us. (NOT PREFERRED) But at least it'd be fair.


    I know with COVID-19 everything is out of whack, but that just means we have to prioritize the things that are going to have increased use. All of us are looking for a fun way to get exercise and this platform is SO easy to use IF IT WOULD JUST WORK. Please get on this!!!
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