🛈 Announcement
Greetings! Assassin's Creed forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game.
  1. #1

    Purchased this game but still free-weekend appears

    Hello.

    I purchased this game in Ubisoft Store 15 mins ago, but it doesn't be activated until now. When I click AC Odyssey in Uplay, it says me to buy full version. Can you check my account pls??
     3 people found this helpful
    Share this post

  2. #2

    Oh, I saw the announcement of Ubisoft Support.

    DEGRADATION - UBISOFT STORE AND IN-GAME ORDERS - MARCH 20

    We are aware of a problem affecting our Ubisoft Store in-game orders and purchases.

    Our technical team is studying and working to resolve this problem as quickly as possible. Please wait 24 hours for purchases to be processed. If you still miss these orders after this date, please contact customer service.

    We appreciate your patience and understanding as we resolve this issue.

    //

    Why Ubisoft does not show this announcement on Ubisoft Store and Uplay Store?? If you wanna help us, you should inform us about that in Store, not only Support.
     1 people found this helpful
    Share this post

  3. #3
    Same here. Bought the game like 5h ago, still can't play. I guess too many players are online worldwide. Still, buying online a game i already have installed after the free weekend and not being able to play is silly. Pure silly.
     2 people found this helpful
    Share this post

  4. #4
    hello, i have same problem. Don't have the possibility to play after purchase. Thanks for support.

    EDIT : it works
    Share this post

  5. #5
    UbiCovah's Avatar Ubisoft Support Staff
    Join Date
    Jun 2018
    Posts
    1,111
    Hey, everyone!

    Apologies for the delay. If you are still experiencing this issue, please let us know.

    Thanks
    Share this post

  6. #6
    I tried the game through a free weekend on steam, bought the standard version and now Uplay is showing the game as expired. I bough the game before the trial ended and now starting the game prompts and uplay message asking for an activation key which is nowhere to be found.

    I've checked the integrity of the game files, reinstalled uplay and the game itself - nothing works
     1 people found this helpful
    Share this post

  7. #7
    Yup, same still. Not working. Support told me to wait. Where can I get my money back?
    Share this post

  8. #8
    OK, mine is finally working. After 7 days. Like The Ring.
    Share this post

  9. #9

    Ugh

    Still nothing here. Bought the season pass, but still get the free weekend end screen and a prompt to purchase
    Share this post

  10. #10

    Still not able to play game after buying it and free weekend

    I get a message that says I’m not the rightful owner of the game, as if I played it on another system. But I bought it. How can I fix this? Thanks
    Share this post