1. #1

    Uplay+ suspended

    Like the title says, my Uplay+ has been suspended. I've tried doing all the things the FAQ tells me, and still no luck.

    It's not the card my bank card is expired or has no money on, like the website keeps telling me,

    When I try and use paypal which I normally do, it pretty much tells me that I can't use paypal,,

    I'm slowly getting frustrated with this, I've not seen a service try so hard to not get my money

    But in all serious any help would be perfect
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  2. #2
    Ubi-Kay's Avatar Community Manager
    Join Date
    Nov 2012
    Posts
    1,589
    Hello,

    Please be sure to contact the support team who will be able to verify the status of your subscription and provide assistance with this issue: https://support.ubi.com

    Thanks.
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  3. #3
    Same here. Based on UBI-s history my card was billed, yet based on my bank history, its not.I could play yesterday, and today my Sub is cancelled.
    IF i want to renew my sub, i got 404 error page in the uplay client. Or if i manage to delete and add my card, it gets rejected. The same card i used yesterday, and magically its not good now, yet was billed OR not.
    Submitted ticket as well.
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  4. #4
    Ubi-Woofer's Avatar Ubisoft Support Staff
    Join Date
    Aug 2019
    Location
    United Kingdom
    Posts
    2,883
    Glad to hear that you have raised a support case with us, Soloenone.

    If you can let me know the reference number for your case, I can take a look and see if I am able to advise further. I'll not be able to assist here, for privacy / data protection reasons.
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