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  1. #1

    Game cannot be launched

    After launching the game from uplay or steam two error messages will pop-up: "Unable to detect Uplay installation. Please make sure uplay is installed" and "Untusted system file (C:\Windows\System32\uxtheme.dll)"
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  2. #2
    Also verifying game files and rebooting does not help and issue stays present
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  3. #3
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
    Posts
    2,989
    Hey RabbitHit.

    Can you please uninstall Uplay, and install it from this link

    With regards to the .dll error you are getting, I would advise running a full virus scan of your system.
    Please let us know if you are still having issues after this
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  4. #4
    Did both things you asked. Still same issue. Other ubisoft games launch without a problem. Also tried deleting the game and installing it in another directory. Issue still present.
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  5. #5
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,989
    Do you have the game installed to the default Steam installation directory?
    Is it installed on an internal or external drive?
    Also, do you have Steam and Uplay installed on the same drive?
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