1. #21

    Seeing this issue as well

    Seeing the same issue on Android. Had a yearly subscription then is suddenly stopped recognizing it. App freezes or just crashes on the purchases page. I tried reinstalling the app. Cancelled my subscription for now but unable to purchase a new one. Any help?
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  2. #22
    Ubi-Woofer's Avatar Ubisoft Support Staff
    Join Date
    Aug 2019
    Location
    United Kingdom
    Posts
    2,883
    Hello everyone!

    If still experiencing issues with your VIP Pass purchase, can you please first try to restore your in-game purchases by following these instructions for your respective devices:

    iOS:

    - Make sure that you’ve logged in with the correct Apple ID used to purchase the VIP pass.
    - Launch Just Dance Now
    - Go to Settings > Restore Purchases

    Apple TV:

    - Open Just Dance Now.
    - Swipe up and select VIP Shop.
    - In the shop, swipe down and select Restore Purchases.

    If this doesn't work, please open a support case or start a Live Chat on our website, and provide your invoice / receipt for your subscription. Our dedicated team will then be able to investigate further with you. Thank you.
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  3. #23

    La aplicación no reconoce la membresía VIP

    Querido equipo de Ubisoft, tengo un problema, el día de hoy adquirí una membresía de tres meses para Just Dance Now en mi dispositivo, sin embargo no tardó más de una hora para que dejara de reconocer mi pase VIP y me pidiera la aplicación que volviera a adquirir un nuevo pase.
    Apenas pude jugar aproximadamente una hora hasta que dejó de autenticarse mi pase, en ese momento la aplicación me puso en el modo gratuito donde debes gastar las monedas.
    Me gustaría mucho recibir una respuesta pronta ante este problema.
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  4. #24
    Ubi-Spud's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,226
    Originally Posted by Belen_bel Go to original post
    Querido equipo de Ubisoft, tengo un problema, el día de hoy adquirí una membresía de tres meses para Just Dance Now en mi dispositivo, sin embargo no tardó más de una hora para que dejara de reconocer mi pase VIP y me pidiera la aplicación que volviera a adquirir un nuevo pase.
    Apenas pude jugar aproximadamente una hora hasta que dejó de autenticarse mi pase, en ese momento la aplicación me puso en el modo gratuito donde debes gastar las monedas.
    Me gustaría mucho recibir una respuesta pronta ante este problema.
    Hey there, we can offer support in English, so please translate your message if you can. Assuming it's the same issue as everyone else, have you tried the steps in the post above yours?
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  5. #25
    I'm seeing the same issue after I upgraded the app and I'm not allowed to click "Settings" from the app. Any suggestions to resolve it?
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  6. #26

    I have the same issue right now. My year vip was deleted along with all my past data.

    Please solve or if anyone has suggestions that may help. Along with that, online it says restore purchase is in settings and or vip by mine doesn’t show.
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  7. #27
    Same issue! I brought a year vip last week and it didn't work today! how can I use VIP again...
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  8. #28
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,508
    Hello everyone, for anyone who has recently posted in this thread, please see Ubi-Woofers troubleshooting steps on how you may resolve this issue -

    Originally Posted by Ubi-Woofer Go to original post
    Hello everyone!

    If still experiencing issues with your VIP Pass purchase, can you please first try to restore your in-game purchases by following these instructions for your respective devices:

    iOS:

    - Make sure that you’ve logged in with the correct Apple ID used to purchase the VIP pass.
    - Launch Just Dance Now
    - Go to Settings > Restore Purchases

    Apple TV:

    - Open Just Dance Now.
    - Swipe up and select VIP Shop.
    - In the shop, swipe down and select Restore Purchases.

    If this doesn't work, please open a support case or start a Live Chat on our website, and provide your invoice / receipt for your subscription. Our dedicated team will then be able to investigate further with you. Thank you.
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  9. #29

    My subscription constantly gets declined

    I tried several times, and checked with the bank to confirm if have the required funds. But the just dance now 1year subscription constantly gets declined
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  10. #30
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    Thanks for reaching out to us, Kottu_labba and I'm sorry to hear that.

    Could you please reach out to us via Twitter or Facebook, so we can take a look into this for you?
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