1. #11

    VIP subscription (same issue)

    I’m having the same issue. How did you contact support to get your issue resolved? Is there an email address you used you can share? Thanks.
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  2. #12
    My membership was monthly and worked perfect 2 months. But this month about untill 2 days my VIP membership shows in Apple account on my apple TV but in game my account seems free account and restore purchase etc. does not work. I opened a case yesterday but there is not an answer.
     1 people found this helpful
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  3. #13

    VIP annual pass not working

    I tried uninstalling and installing the game again on my Apple TV ... it’s not working with my purchased VIP annual pass, restore function is not working too. How can I create a ticket? I purchased my vip pass they Apple TV in-app purchase. Pls help!
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  4. #14

    The same issue for 2 days

    I've been trying: restart Just dance, restart Apple TV, uninstall and install Just dance on my Apple TV, on Just dance I try also "restore your purchase" - nothing works. I submitted message via ubisoft support - I'm waiting for the response...
     1 people found this helpful
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  5. #15

    Annual VIP isn’t working either

    Deleted and reinstalled app and everything! I’m assuming it’s because of recent update? I sent in support ticket as well.
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  6. #16

    Has affected me too

    Mine stopped working yesterday. I pay monthly and it should be going until the 27th May and then auto renew through Apple. Have submitted a ticket to support. I’m annoyed because I like to do more than 5 dances daily.
     1 people found this helpful
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  7. #17
    I'm having the same issue for a few days now. Logged a ticket but no response yet. Surprised Ubisoft haven't at least commented on the issue in this forum as it seems to be a common issue.
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  8. #18
    cassbeeer's Avatar Junior Member
    Join Date
    May 2020
    Location
    Brisbane, Australia
    Posts
    1

    Same issue with vip 3 month membership

    Im having the same issue one day decided to play and I could only play maximum 5 songs.
    Is there anything we can do about this?

    Thank you!
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  9. #19

    The same issue

    I also have the same problem and send in a ticket. I got a response that they are aware of the problem and currently looking in to it.

    The said to try to troubleshooting but it is not working for me so now I waiting for them to replay.
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  10. #20
    Fiz a assinatura do Just Dance Now pelo Android, porém ao tentar usufruir dos benefícios do passe Vip consta que eu não fiz a assinatura e pede para eu assinar. Quando tento fazer isso, o aplicativo fecha e dá erro.
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