1. #1

    Just Dance Now - VIP Membership not recognized by app

    I have a VIP Membership with Just Dance Now, today it treated me like a "free version user". It made me only dance with the daily coins and then told me I needed to subscribe to enjoy the full game.

    If I go to the memberships (the cart top right of the screen) the app freezes.

    Please solve it now. I have paid and can't play.
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  2. #2

    VIP membership not recognized within the app

    This happened to me as well. I bought it for my daughter, appears in AppStore / Subscriptions, but the app says we still need to purchase VIP subscription.

    Please advise or fix it, it's a very unpleasant issue.
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  3. #3

    VIP Subscription

    Same issue -
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  4. #4

    Fix please

    I am dealing with the same issue I have paid and can’t subscribe fix or return my money please
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  5. #5

    VIP Subscription Not Recognized

    Same goes here. I have the same issue. I purchased the VIP 3 months Pass from google play store for Android and it's not working. ㅠㅠ
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  6. #6

    Same Issue

    I contacted support and opened a case, but I haven’t heard anything. I am signed in with the same Apple ID and with Game Center. I can see my purchase on one device, but when I go to the app on other devices (all signed in with my accounts for Apple) it won’t sync to show I have the purchase. I have two Apple TV’s and I don’t always want to play in the den!
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  7. #7

    VIP Subscription Issue Solved

    Yesterday I got a reply from ubisoft support regarding this issue. After they reviewed my case the subscription has been finally granted.

    I hope all of you got it as well!
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  8. #8
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    We're glad to hear that, winaa165, thanks for the update!
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  9. #9

    Same issue

    I purchased three months but it’s not even 2 months and the vip account is not recognized in app.
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  10. #10

    vip purchase

    mine didn't work as well. although buying the three month pass, it told me i needed to wait or upgrade because i was out of coins....please fix this.
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