1. #31
    Ubi-Mark.'s Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Location
    Base of Operation
    Posts
    6,899
    Originally Posted by Sanmox10 Go to original post
    Surprisingly, I was able to solve this problem. You will have to go to the PC settings and choose App&Features, then click on add an optional features, you will see a bar where you will have to search for "Media feature pack" you install it and then restart the PC. At the next roller start you can enjoy the game
    Hello Sanmox10,

    Thank you for sharing your workaround!

    @ZdybciooO, I'm glad that the issue has been resolved for you. Happy gaming!
    Share this post

  2. #32

    worked for me

    after starting it one time via the roller.exe file, I'm now able to start the game via Ubisoft Launcher again.
    Share this post

  3. #33
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,508
    Thank you for reporting this to us iRaRiTy_, glad to see the workaround of launching the game with administrator rights has worked for you too. Please let us know if you have any more issues with the game, we are here to help!
    Share this post

  4. #34

    Fixed It!

    I reset my graphics card settings to default and it worked 1st time. I think the game hasnt been developed enough yet to adapt to optimized gpu setup.
    Share this post

  5. #35
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,508
    Hey livegaming2042 thanks for your reply, I responded to your other thread, I wanted to know what settings you were originally running with your graphics card, if you have a moment, please get back to me in that thread - https://forums.ubisoft.com/showthrea...-will-not-load

    As for anyone else who may be experiencing a black screen on launch, please let us know if Ubi-Mark's troubleshooting guide worked for you, disabling all other possible conflicting programs when running the game.

    You may also want to reset your GPU's settings to default if using a custom profile like livegaming2042 suggested worked for them.

    Some other troubleshooting steps to resolve the black screen include -

    - Run the game as administrator via the game's .exe file using the files properties option
    - Update Ubisoft Connect game launcher
    - Update GPU drivers and Windows OS to latest version (Windows 10 update currently Update 2009 build 20H2)
    - Install game to another Hard Drive or SSD drive if available
    - Verify the game files to fix any corrupt or missing files
    - Make sure the game is whitelisted as not a threat in your anti-virus software

    This support article should explain how to perform some of these solutions -
    https://support.ubisoft.com/en-GB/Article/000061047
    Share this post

Page 4 of 4 ◄◄  First ... 234