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  1. #11
    Bambihunter1971's Avatar Senior Member
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    Hard to believe in that time frame they could have said something. Either, no it can't be done. Or, yes it can. If yes, it could either be we can do it and it is now done. Or, we'll have to pull it from backup and it will take xxx amount of time.
    To not respond is kind of a slap in the face.
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  2. #12
    xX_RobinHood_Xx's Avatar Banned
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    Ubi-TakoSketch @ Ubisoft Support
    April 03, 2020 7:02 AM

    Hello TOKYO_ROGUE, Thank you for getting back to us. I understand your case got closed. I will forward the case once more to the game's team to confirm if there is any way to recover the agents that got deleted. As you may be aware from our previous contact it is possible that a reply will take longer than usual. In the meantime, if you have any further queries feel free to contact us. Kind Regards Ubi-TakoSketch Ubisoft Support

    That's the last message i got.
    Here we go... i am afraid i am dealing with japanese support... which are pretty bad in english. This, because i live in Japan, even though my language setting says ENGLISH.
    They still send me email in Japanese! I can't read 'em.
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  3. #13
    Bambihunter1971's Avatar Senior Member
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    Is there a way to change your location in any way? I don't know how it is set. Perhaps even using one of the many VPN options that change your IP and geolocation?
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  4. #14
    xX_RobinHood_Xx's Avatar Banned
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    Originally Posted by Bambihunter1971 Go to original post
    Is there a way to change your location in any way? I don't know how it is set. Perhaps even using one of the many VPN options that change your IP and geolocation?
    You get banned now for using VPN
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  5. #15
    xX_RobinHood_Xx's Avatar Banned
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    Ubi-Ghost @ Ubisoft Support
    Thu, 21 May 2020 15:27 UTC+1

    Hello TOKYO_ROGUE,
    Thank you for contacting Ubisoft Support We sincerely apologize for the delay in our response. Due to the current situation, we are not able to respond as quick as we would like to, but we try our best. I understand that you have an issue with your agent in The Division 2. After reviewing your account, i cannot confirm that the game was played with this account, as there is no PSN linked to it. Please make sure to contact us with the account in question, so we can investigate further and see if we can recover the deleted agents. If you have any questions, feel free to contact us again.

    Kind regards,
    Ubi-Ghost Ubisoft Support



    Come on.... This is out of space... he wrote The Division 2.... my case is for The Division.
    I give up.
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  6. #16
    UbiT00n's Avatar Community Manager
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    Nooooo,

    I'll see what I can do on my side and will personally ask someone to look into your case.
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  7. #17
    xX_RobinHood_Xx's Avatar Banned
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    Originally Posted by UbiT00n Go to original post
    Nooooo,
    Yup.. that was my reaction as well , anyway like they said in japan... itsumo arigatou gozaimasu
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  8. #18
    Bambihunter1971's Avatar Senior Member
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    Originally Posted by TOKYO_ROGUE Go to original post
    You get banned now for using VPN
    Seriously? Wow. Seems like they are looking for ways to ban instead of following up on the multitude of cheater reports. But, I wasn't so much talking about playing it through the VPN (probably would introduce a lot of lag anyway), but rather submit a ticket where it shows you from either your native area, or an English speaking nation. Well, that is if they do geo-locating for tickets. I don't remember. It seems like perhaps I chose it early on. I don't remember.

    So far they have had 1 successful support ticket out of 13 I have submitted to UBI (not just TD). So, I now only contact them either for a refund, or if a game won't start or run at all. The CM's seem like decent guys. UBI makes some of the funnest games I have, but their support isn't generally worth the time. My favorite is when I include all the things they ask for in the initial ticket like DXDiag, MSInfo32, plus any pertinent screenshots, etc. The first response, days later is requesting those files and telling me to update drivers and such. Which, if they actually looked at those files would see I am running the latest already.

    BTW, TOKYO_ROGUE... How much did you sell your kid for? Asking for a friend.
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  9. #19
    xX_RobinHood_Xx's Avatar Banned
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    I made a mistake.. gave 'em the wrong Ubisoft ID, thx to UbiToon, she somehow knew it lol
    Kids are back home, they are too cute ;P
     1 people found this helpful
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  10. #20
    xX_RobinHood_Xx's Avatar Banned
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    Agents restored. Thank you guys!
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