1. #11
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    Originally Posted by Frqnt4ager Go to original post
    Update

    Things appear to be working again. I noticed that there was finally some new scores set so checked out the lobby and was able to get matched up.

    In the future, tho, please either let 1 support person handle things or, at least, take the time to read thru everything. There was 3 different support ppl in this thread and all of them were trying to start at step 1 when I'm already on step 3. Another thing ... Make sure the support ppl know what it is they're actually looking at. You guy's had someone in here trying to tell me they could see ppl playing without even realizing they were looking at the wrong thing. It's near impossible to help someone if the person trying to help doesn't even understand what it is they're trying to help with.

    thnx
    Hello! First of all I'm happy to see everything is working now, that is great to read.

    I'd also like to apologise for how you feel this support thread was handled. I'd like to be clear that although we may feel scripted with some of our initial responses, this really is not the case, we're just trying to get the base steps covered.

    There are of course many different connectivity issues that a player may face, however they usually drive from the same sources, such as network restrictions or conflicting software. If the issue remains and as the discussion develops, that's when we more openly tailor steps to your experience.

    I hope that helps reassure you a little, I didn't want you to feel as though you were being given copy-paste answers.

    All the best!
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  2. #12
    Originally Posted by Ubi-Raziel Go to original post
    Hello! First of all I'm happy to see everything is working now, that is great to read.

    I'd also like to apologise for how you feel this support thread was handled. I'd like to be clear that although we may feel scripted with some of our initial responses, this really is not the case, we're just trying to get the base steps covered.

    There are of course many different connectivity issues that a player may face, however they usually drive from the same sources, such as network restrictions or conflicting software. If the issue remains and as the discussion develops, that's when we more openly tailor steps to your experience.

    I hope that helps reassure you a little, I didn't want you to feel as though you were being given copy-paste answers.

    All the best!
    I wanted to cool off before responding to this. ...

    I'm willing to admit that I could've made this go a lil smoother. It was my bad for not specifically saying that I had already gone thru the troubleshooting steps. I'll make sure to be clear on that in the future, instead of just saying things are good on my end and that my internet is working. The thing that annoyed me the most though was how 2 support ppl jumped in with the troubleshooting and faq after I had already said "Someone on reddit, 4 hrs ago, said no one had found matches since 1am UK time on any console. They said they mentioned it on facebook, so maybe it's working now, but I'll have to get back to you on that. To answer your questions tho ... Our games and internet are fine ...". To me, that was all the info support needed to understand that it was something on ubi's side of things. This isn't the first time someone from support has responded in a way that suggests they didn't bother fully reading things before posting. Unfortunately, not everyone is as on point with their job as you are. You really seem to go above n beyond to help out players and it's greatly appreciated. Thank you for your dedicated work.
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  3. #13
    Kinda hate to say this Frqnt4ager, but I can relate. Mostly there are some really helpful people here, but I've run into similar responses where I was asked to try something that in the previous post I said I already tried. That's can be about as frustrating as the bug itself. Most of the bugs I report are minor things but I figure sharing my findings helps the community and devs in general in making things better.
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