Hello XArrow550,
Sorry to hear that you haven't received your steel yet. In this case, can you please create a ticket on our support page? Our team will be more than happy to assist you. If your page is not working, it looks like your browser is overloaded with cache and has to be cleaned. Can you please try the troubleshooting steps listed in this article?
You can also contact us via social media: Facebook or Twitter.
I hope it helps and if you have any additional questions, please let us know. Apologies for any inconvenience caused.