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  1. #11

    Stuck

    Originally Posted by Ubi-Keo Go to original post
    I can confirm that this has been reported to the dev team who are investigating.

    The game should eventually load after several minutes if you leave it.

    We apologise for the inconvenience caused.
    2 months later I’m still getting stuck on 9% screen how do I go about getting my money back coz it’s a complete rip off to not even play a game after u bought it
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  2. #12
    UbiT00n's Avatar Community Manager
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    Hey Jandy169,

    When this happens on PC it is sometimes because of corrupted files.
    Would you be able to re-instal the game on your PS4 to see if this fixes your issue?
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  3. #13
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Originally Posted by FelMoBa Go to original post
    I get stuck a lot in the 9% screen ... BUT, wait between 5-10 minutes and it loads....don't know really why,but works (PS4 Pro)
    Hello FelMoBa,

    Thank you for sharing this update with us! Can you please perform the troubleshooting steps listed here to check if it helps?

    Additionally, have you reinstalled your game by any chance as advised in the previous post?

    Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.
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  4. #14

    Same issue

    I’m also having same issue all of a sudden. Can’t seem to resolve it ! And I tried the troubleshooting suggestions no bueno
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  5. #15

    Stuck on 9%

    I have done everything to try and fix.
    Game still stuck on 9%.
    This is ridiculous.
    Fix this and all the other issues asap.
    Players are leaving all the time due to how poor this server is managed
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  6. #16
    Still happening and aside for the generic, so called help and FAQs, there is nothing they can do about it, and I still can't get into the game. PS4 here and once in a while it will go to 100% (left it overnight and was still not in the game by morning). Can log on on to Division 1 fine as well as other games, just not into this one. I doubt it's even a high priority bug, meaning they don't care if a few hundred ppl ask their money back..
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  7. #17
    Ubi-Swaggins's Avatar Community Manager
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    Hey folks,

    Are you all encountering this issue specifically with the PS4 Pro? Can you provide us with any video from your PS4 showing this happening?
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  8. #18

    Division 2 game stuck after 9% load

    Originally Posted by SCS01104 Go to original post
    I just bought and downloaded the game not 2 days ago and I’ve already encountered this problem. I was able to play it yesterday but just now I tried to play it and it keeps getting stuck at 9%

    Have this issue right now PS4 PRO was playing fine.. then we to to join a match and got stuck often 9% load... after a while I shut the app and re-started the PS4 load again same issue stuck @ 9%. Can someone help !!!!!!!
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  9. #19
    Ubi-Swaggins's Avatar Community Manager
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    Hey endzoneo123,

    Thank you for confirming this.

    Do you have these issues after trying the steps in this FAQ?
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