Game crash | Forums

[Lilo.o]

Hi,

I have an issue in the game ; it keeps on crashing randomly. Screen freezes and sometimes back to windows, sometimes i have to close it on my own.
It happens randomly but several times in an afternoon.

I have tries to desactivate directx 12 even if I am on windows 10 pro.
Files are verified.
I have checked the temperatures, the load of memories, processor,graphic card.
I have tried lowering my graphic settings.

I have a pc with i6700k, 16 gb of memory, the game is on a ssd, have rtx2080.

I don't have issues with any other program or game.

Does anybody have a solution ? It ruins my game experience.

Thanks for reading and helping

[D00M996]

Same! I crash randomly after the latest expansion. Installed it from HDD to an SSD and did a few work arounds without being able to fix the problem. DX11 or DX12 doesn´t matter. Installing it to an SSD helped a bit, or i´am only lucky atm.

[paulanerXspezi]

I have the exact same problem, tried the same, also tried deactivating the uplay overlay but that still did not help

[D00M996]

It´s weird because sometimes i can play for over 2 Hours just fine and just now i crashed after 15 minutes, it´s annoying!

[chief-Be]

What's going on now, since the last maintenance, the game hasn't started anymore, I can't understand how something like this can be done.

[Alienwarez567]

I have had this problem since TU 7 launched i currently have an escallated ticket with Ubisoft, but i am not keeping my hopes up. As many of you guys i can sometimes play 2 hours no problem, but then all of a sudden it will crash the game and at that point restarting the game will cause another crash sometimes within minuttes.

[AjLavJu]

since last maintenance and small patch, games crashes almost every 5 minutes. I`m unable to complete side mission or control point without crash.

[xreggiex82]

i have this problem too. i came back during tu7 and i played for hours without any issues.

come this update at first it was fine, managed to play until shd lvl 13 and it all goes to hell after the latest patch.

game crashed often around every 5 minutes, most of the time its a hard crash and had to manually reboot my pc.

not sure what causes it though, but i do know in between tu7 and tu8 there was a windows 10 update and a geforce update.

[Archer040]

Same issue. Verified file integrity, tried DX 11 and 12; still crashes.

[ScarrPS2]

The Division 2 is a very demanding game in regards to AVX CPU instructions. Most games do not utilize as many AVX calls as what you will experience with TD2. A lot of you are describing possible AVX overload on your CPU which results in random resets, bluescreens, crashes and freeze ups/hangs.

Most modern PCs can have this setting adjusted in the BIOS. You will need to reboot the PC, press the onscreen hotkey to enter BIOS and look in the CPU/Config section (it will be worded variably based on your motherboard/bios combo). The command you are looking for is "AVX Offset". If the value is disabled, or Zero, then try changing it to a value of 2. If you no longer have crashing problems, then it was the AVX cpu instruction causing your CPU to crash due to lack of voltage or too much heat.

If the AVX Offset of 2 fixes your issue, then keep it like that for about a week just to make sure. Then go back into the BIOS and change the value to a 1. Then test. If no crash, then leave it at a 1, as this allows for slightly more performance than the value of 2. If you do crash at 1, then go back to the value of 2.

Whenever I played TD2, I always had to run an AVX Offset of 2 on my I7-7700K that was overclocked. AVX CPU code instructions are some of the most demanding, they generate enormous amounts of heat and require maximum voltage in order to keep the CPU from crashing. If your CPU is on the edge of being unstable, AVX instructions can easily crash it.