1. #1

    Uh-oh The song couldn't start! Error

    Im getting the above error whenever i start a song on my TV screen having Chromecast.
    I have used all TVs at my home but get the same error. Im using android JDN app. Any solution??
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  2. #2
    UbiDork's Avatar Community Manager
    Join Date
    Dec 2018
    Posts
    5,209
    tomararun30: Hi again! I saw you posted on another thread about this issue. Please create a support ticket here to receive assistance from our mobile team!
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  3. #3

    Ticket opened

    Yes thanks i have already opened the ticket having number 11011191
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  4. #4
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    Thanks for providing your case number, tomararun30.

    I can see your case is in progress now.

    Thanks for your patience while we look into this.
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  5. #5

    Solution!!

    I have myself discovered a solution to this.
    I connected my laptop with the TV using hdmi cable and the game works fine in the chrome browser of windows. May b there is an issue with Chromecast and JDN app.
    Thanks
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