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  1. #1

    Unable to access DLC / error NP-39227-3

    I live in Hong Kong with two PSN accounts, one is a HK one another is from Canada.
    My friend from Canada sent me PSN credits in CAD as a Christmas gift so I bought D2 on the Canada account but played fine on my HK account.
    As HK and CA's D2 version are not the same, again I bought the DLC on the Canada account using credits my friend sent me, but talking to the chopper pilot on my HK account leads to "go to shop" + "Item not available" errors.

    I have tried:
    Completely reinstalled the game
    Restart console
    Setting current machine as main on CA account
    Repairing licenses on my CA account <- and the error NP-39227-3 shows up, saying Walords DLC cannot be recovered. Googled and it says this error is related to DLCs not distributed and the problem is on the developer's side.
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  2. #2
    Here's a backup from Ubisoft's own page that DLCs should be sharable across different PS4 accounts. Shame on Ubi if they blocked this intentionally for Warlord.
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  3. #3
    Since Ubisoft is not responding on this thread I am reaching out to Hong Kong's Consumer Council for help. This is false advertising if it was clearly stated on the website this should be sharable but people of Ubisoft on this tiny little forum confirmed it is not sharable AFTER we pre-ordered and content released for hours.
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  4. #4
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
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    Originally Posted by copylion Go to original post
    Since Ubisoft is not responding on this thread I am reaching out to Hong Kong's Consumer Council for help. This is false advertising if it was clearly stated on the website this should be sharable but people of Ubisoft on this tiny little forum confirmed it is not sharable AFTER we pre-ordered and content released for hours.
    Hi copylion!

    I am afraid that bonus content is not eligible for content sharing. You mentioned that on the website it shows this as shareable, can you please tell us which website shows this? Could you send us a link to it?

    Thanks!
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  5. #5
    How can DLC be BONUS CONTENT if I just bought it for 30$ and it is a complete new chapter of the game. Why are you devs being like that? I played countless hours the base game and now you give in return this, I need to lose my time spent on this game because of your greed? This doesnt make sense.
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  6. #6
    https://support.ubisoft.com/en-Us/Fa...-PC-XB1-PS4-TD

    Here is the link that it says that IT IS SHAREABLE! And this was the link I was going for when I was buying the DLC.
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  7. #7
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
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    Originally Posted by fotosinteza2015 Go to original post
    https://support.ubisoft.com/en-Us/Fa...-PC-XB1-PS4-TD

    Here is the link that it says that IT IS SHAREABLE! And this was the link I was going for when I was buying the DLC.
    Thanks for the link, I am afraid that support article refers to "The Division" and not "The Division 2".

    I am sorry for any inconvenience caused.
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  8. #8
    Originally Posted by Ubi-Houck Go to original post
    Thanks for the link, I am afraid that support article refers to "The Division" and not "The Division 2".

    I am sorry for any inconvenience caused.
    I am sorry, but you just lost a player. And I see on reddit and forums that people are refunding big time. Hope you learn a lesson here. Why should I now buy the base game + DLC for my second account. This just doesnt make sense.

    Going to get my refund. Never again buying anything from you.
     1 people found this helpful
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