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  1. #1

    Far Cry 5 - system reboots when trying to download arcade map

    After recent Ubisoft patch to Far Cry 5 my Windows 10 system will now frequently reboot when attempting to download a map in Arcade.
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  2. #2
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Originally Posted by bobbmr849 Go to original post
    After recent Ubisoft patch to Far Cry 5 my Windows 10 system will now frequently reboot when attempting to download a map in Arcade.
    Hey there.

    I'm sorry to hear that! Hopefully we can clear up what might be causing this to happen. If I can ask you to first of all ensure you've attempted all of the troubleshooting listed here.

    Please let me know if the issue persists afterwards
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  3. #3
    Steve64b's Avatar Senior Member
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    Any map? If so, check to see why the game can't write to your %HOMEPATH%\My Documents\My Games\Far Cry 5\user maps folder. Maybe even run Uplay/the game with Administrative privileges.
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  4. #4
    UbiDork's Avatar Community Manager
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    Steve64b: Thanks for sharing that insight for bobbmr849 to use!

    bobbmr849: Did this prove helpful or the steps provided by Ubi-Orion?
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  5. #5

    follow up

    Thanks for all of your suggestions. I ran through the trouble shooting list suggested by Ubi-Orion and updated video card driver, Windows 10 updates, reinstalled Uplay launcher, verified Steam game files, selected run as Administrator, but not sure what is meant by "reinstall supporting software". I should mention that I have spent hundreds (thousands??) of hours using the Arcade function and only intermittently would a map fail to load, usually kicking the game out to the desktop and only very rarely causing a system reboot. Also, the game plays just fine by itself - it is only when in Arcade and I select "Solo" and the map download screen opens that the system reboots. Currently it reboots every time I try to play Arcade. Because I would typically play in Arcade mode I noticed that this appeared to occur right after an Ubisoft update - is there some way to back off updates to see if it would correct the problem?
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  6. #6
    Ubi-Spud's Avatar Ubisoft Support Staff
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    Hey bobbmr849, thanks for trying all of those steps. Can you perform a clean boot and test this again?
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  7. #7
    I did a clean reboot and it is still doing the same thing. The only thing i could not disable was my ESET anti-virus software.
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  8. #8
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Originally Posted by bobbmr849 Go to original post
    I did a clean reboot and it is still doing the same thing. The only thing i could not disable was my ESET anti-virus software.
    Anti Virus software has been known to cause conflicts in the past. Is there anyway at all you can disable it and try again. It might be worthwhile contacting that software manufacturer for help on how to disable it. Just so you can test it, please.
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  9. #9
    I have spent hundreds of hours playing Arcade mode with ESET fully enabled. I did notice that when UPLAY launcher loaded today that it installed a new update and so I tried Arcade and this time it triggered an error........... Map data is corrupted. You have been returned to the main menu. Error: Snowshoe 70AD24DC I tried it 2 times with an old map that I have played many times and it generated the same error both times without rebooting the system. Might that give you a clue??
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  10. #10
    Steve64b's Avatar Senior Member
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    Could be your profile_data_cache is corrupt, try deleting your cached files from the cache folder:
    %HOMEPATH%\My Documents\My Games\Far Cry 5\user content cache
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