this issue happens me a lot of time where i change my hero customization and after all the hard work when i switch to another hero or restart my game
i find all my previous changes gone or to the latest look before the change , why the game doesn't save my changes properly ?
not only the gear but even execution's effect's etc pretty much everything equipped reset's
Hey Buklau2020, I'm sorry to hear that you've been having this issue. I'm not sure which platform you're playing on, as it hasn't been stated anywhere, but have you at all tried deleting your local save data and then starting the game up again?
All progression is saved server-side, so you should see no loss of progress, though your loadouts may be reset. If you're on PC, if you are then prompted to choose a local / online save, choose your local save. This will then help to eliminate any possible data corruption.