1. #1

    Helium glitch

    Since the new patch it’s telling me that the helium is unavailable for the track Grand Finale. My leaderboard run is on the helium as are several others so idk why it’s not letting me use it now. Attaching a link to my twitter of the screenshot
    https://mobile.twitter.com/DrSandbag...02657183305729
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  2. #2
    UbiDork's Avatar Community Manager
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    ER1C612: Hi there! Thanks for posting on the forums about this and for providing that screenshot! Can you please tell me if you have tried PS4 troubleshooting steps with your console yet?
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  3. #3
    Originally Posted by UbiDork Go to original post
    ER1C612: Hi there! Thanks for posting on the forums about this and for providing that screenshot! Can you please tell me if you have tried PS4 troubleshooting steps with your console yet?
    I went through all the troubleshooting steps yesterday and the helium is still unavailable on Grand Finale.
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  4. #4
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Originally Posted by ER1C612 Go to original post
    I went through all the troubleshooting steps yesterday and the helium is still unavailable on Grand Finale.
    Hey there.

    Thanks for reporting this to us. I have now reported this to the Trials team for further investigation.
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  5. #5
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Originally Posted by ER1C612 Go to original post
    I went through all the troubleshooting steps yesterday and the helium is still unavailable on Grand Finale.
    Hey there!

    Just to let you know that following this report to the development team this was confirmed to be a bug and this is now currently under investigation. If you keep an eye on the forums as soon as we can confirm it's fixed we'll do so
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  6. #6
    I can confirm that the new patch fixed the bug. Thanks guys
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  7. #7
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Originally Posted by ER1C612 Go to original post
    I can confirm that the new patch fixed the bug. Thanks guys
    You're very welcome and thanks again for reporting this to us.
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