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  1. #1

    Can't install

    hi can't seem to install the game it gets to 2.7gb but then it just drops my download speed to 0 and wont go back up but i can install any other game, i have tried uninstalling uplay turning my firewall of my anti virus off and running as admin but nothing seems to work.
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  2. #2

    Same Issue

    i just bought the game a few hours ago , exactly same issue 2.77gb / 56gb n then nothing sits like that since , tried uninstalling and trying again , same issue ,
     2 people found this helpful
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  3. #3
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello Agents, welcome to the forums!

    Sorry to hear that you are unable to install your game. Can you please try the troubleshooting steps listed in this article? Many thanks and apologies for any inconvenience. If you have any additional questions, please let us know!
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  4. #4
    hi i did as the link said but sadly it still happens.
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  5. #5
    Exact same issue 2.77gbs but i have the problem with all my games tried every fix in all the articles i can fins
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  6. #6
    it still ocurs i think it might not be a connection issue but a issue with the files.
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  7. #7
    Yer ive tried completely deleting the contents of the install path but no dice i give up for now i got this game when it released and ive barely been able to play always some issue
    Rip money lol
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  8. #8
    I tried downloading 4 times since Thursday 20-2. Best I got was a little over 26gig before the 0 of death. Today had same issue (continuing from the 26g) until suddenly the connection stayed and I managed about 10 gig before it died again. For about 1/2 an hour afterwards I kept restarting and managed to get a couple hundred mb each time.Unfortunately the d/l is back to the constant 0.
    My total is now 40gig.
    My guess is this is a server(s) issue.
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  9. #9
    I downloaded protonvpn and its working really well its free and i just selected us as my base its a bit slower than my normal connection but its working so ill leave it alone
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  10. #10
    Originally Posted by Ubi-Mark. Go to original post
    Hello Agents, welcome to the forums!

    Sorry to hear that you are unable to install your game. Can you please try the troubleshooting steps listed in this article? Many thanks and apologies for any inconvenience. If you have any additional questions, please let us know!
    same reply everytime.
    This is not the first time users reporting this issue recently.
    Do you really acknowledge this issue? is there anything working in the background to get this fixed?

    I bought the game last week and I'm still stuck at downloading.
    Can you advice the refund procedure?
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