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  1. #1

    Ticket number : 10819962 | Haven't receive any help .

    Ticket number : 10819962 | Haven't receive any help for 3 days .
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  2. #2
    Yeah Ubisoft support its only for show … my ticket is also dying dry in the Ubisoft Support page for some time now.
    They must have a great SLA. If I did this at my job i would be fired days ago …
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  3. #3
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello Lolilolololily,

    Sorry to hear that and apologies for the delay. I just checked your case and I noticed that your GPU drivers and your OS are out of date. Can you please update your drivers and your system? Many thanks!

    Also, your case has been redirected to the responsible team and you should receive a reply soon. To speed up the process, can you please upload fresh diagnostic files after performing the requested necessary updates? Thank you!
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  4. #4
    Originally Posted by Ubi-Mark. Go to original post
    Hello Lolilolololily,

    Sorry to hear that and apologies for the delay. I just checked your case and I noticed that your GPU drivers and your OS are out of date. Can you please update your drivers and your system? Many thanks!

    Also, your case has been redirected to the responsible team and you should receive a reply soon. To speed up the process, can you please upload fresh diagnostic files after performing the requested necessary updates? Thank you!
    Thanks for the speedup ! I just uploaded new fresh files , both are os and gpd drivers are updated .
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