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  1. #1

    BSOD and game freezing only on this game

    So I have opened a ticket as I am at work and on mobile it’s hard for me to grab the ticket number to place it here. Anyway I’ve returned to the game after pre-purchasing the WONY expansion and Coney Island being available but to my surprise my PC keeps having heart attacks by way of BSOD. PC specs are:
    Gigabyte X570 Aorus MB (latest bios)
    Ryzen 7 2700X
    4 x 16gb 3000mhz G.Skill Trident Z Royal Memory (64gb total and set to profile 1)
    EVGA XC Gaming RTX 2070
    Samsung 850 EVO 256gb (for OS)
    Samsung 860 QVO 1tb (for backup)
    Inland Premium 1tb NVME for game storage (MicroCenter brand)
    EVGA G+ 750w PSU
    Cooler master 360mm AIO for CPU

    Everything in this list has gone through testing the last 2 days together and separated. All comes back no errors. Now I’ve played Destiny 2 for 6 hours staright at a time on this machine. Borderlands 3 all nighters. Shadow of the tomb raider for hours on end and not a single hiccup. Load division 2 pair up with my kid brother we get into a mission fire fight coming up BSOD..... Please help or I’ll be forced to abandon a franchise I love so much and put in for a refund on WONY. Thanks for any help. BTW Memory_management was one of the BSOD. Ran 4 passes per stick, pairs and full set with memtest all good.
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  2. #2
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello PaddyBoyy,

    Sorry to hear that.

    Can you please try the troubleshooting steps here?

    If the issue persists, could you please submit a support ticket on our Support Site?
    Please attach both of the following system files.
    Our Customer Support team will investigate this further for you. Apologies for any inconvenience caused by this.
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  3. #3
    Originally Posted by Ubi-Mark. Go to original post
    Hello PaddyBoyy,

    Sorry to hear that.

    Can you please try the troubleshooting steps here?

    If the issue persists, could you please submit a support ticket on our Support Site?
    Please attach both of the following system files.
    Our Customer Support team will investigate this further for you. Apologies for any inconvenience caused by this.
    Hey Mark thanks for the reply but I found the actual issue. Though all my tests showed the ram being good I did find one error after a vigorous test on 2 of the sticks which are from the same dual channel kit. Turns out that there was a read/write error on one of the sticks and this game found it and would crash the system. I put in my G.Skill Trident Z 32gb (4x8gb) 3200mhz kit and played all night to the point where I missed work this morning lol. I appreciate the reply but all is well in this agents setup. See you in DC and hopefully in NY. 😉
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