What steps, if any, did you take to resolve it? The DL didn't start for me the first time either, close uplay then re-open it if you haven't done so already - see if that helps...Originally Posted by FurkanAbi07 Go to original post
Good luck with getting a refund lol
1. Where did you buy it from
2. Do you have an order number (it should be in an email you received)
3. Has a charge appeared on your credit card?
Ubisoft's FAQ describes how to proceed assuming #2 & #3 is true: https://support.ubisoft.com/en-US/Fa.../Order-Failed/