You contacted support - that is the correct thing to do. This forum cannot help you in any way with processing a refund.
We can however help you in hoping with you that your bank charges in processing the refund do not exceed the 3 dollars you paid for the extra copy, leaving you poorer than you would have been if you just accepted the second copy.
Good luck.
Oh yes, welcome to TD2![]()
If you bought it and did not install it, then I'd expect no push back whatsoever. But if you download/install it, you get the pop-up saying that in doing so that ends your ability to withdraw from the agreement and it asks you for confirmation before proceeding.
I am not saying they can't or won't refund if you downloaded/installed, but that is certainly possible.