UPDATE February 18, 2020: The situation should now be resolved and impacted players should see the content appear in their Uplay library.
If this is not your case, please wait 48hrs from today and contact Ubisoft Support providing your order number if the problem persists. We apologize for the inconvenience.

Hello everyone. Please be aware that we're working towards resolving an ongoing issue with placing orders and receiving digital content for The Division 2 purchased on Ubisoft Store. We apologize for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates. Thanks.

---Update | February 17,2020---

If you have been charged and did not receive your purchase, please provide us with the following via our private support channels -

- The Order ID of your order (if available)
- A screenshot of your order in your order history with the Order ID visible (if available)
- A screenshot of your proof of payment, with transaction numbers visible.
- Your complete up to date address

Here are the channels to contact us -

Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/UbisoftSupport
Email / Live Chat: https://support.ubi.com/en-GB/Cases/New/

Remember to send us a private message if you contact us via social media.