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  1. #21
    Originally Posted by UbiT00n Go to original post
    Hey!

    What can I do if I did not receive my rewards in-game?
    If your accounts are correctly linked and you did not receive your rewards in-game, please do not hesitate to contact us.

    More info here: https://support.ubisoft.com/en-GB/fa...tch-Drops-TD2/
    Hi UbiToon,

    I have spent the last 2 days with support. I have provided pictures of me verifying my login on twitch at 1:42PM EST on my work PC. And they are still telling me no watch time was registered.

    When I saw the twitter post go up for that helmet, I made sure I did everything right to get it. But after countless replies back & forth with Ubisoft support, they told me it's because I watched it in private browsing. If I knew this was the case, I would of just left it open on my iPhone in my office. This really sucks, because I really did everything I could to get that drop. I hope you can help me out, because support is useless. They just keep copying & pasting the same generic response they are sending to everyone.

    Thank you in advance.

    P.S. case number #10763202 if you need it.
     3 people found this helpful
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  2. #22
    Styxs_NL's Avatar Senior Member
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    Well i just had a chat with support and finally after some time they noticed more had problems and gonna look into this.

    Ubi-Nosacha (14-2-2020 16:22:18): I've checked and we will look into this.
    Me (14-2-2020 16:22:56): even on reddit there topics on this: https://www.reddit.com/r/thedivision...issues_please/
    Ubi-Nosacha (14-2-2020 16:24:02): Thank you, we will have a look into this, but with the information provided so far, I can only assume that the viewed time is no covering the requirements.
    Me (14-2-2020 16:25:34): think the viewtime is bugged, but can you make this into a ticket so I have been registered as having this issue also when you guys have found the solution?
    Ubi-Nosacha (14-2-2020 16:26:38): Currently we can guess only as it must be investigated.
    Me (14-2-2020 16:26:58): but can you make this into a ticket so I have been registered as having this issue also when you guys have found the solution?
    Ubi-Nosacha (14-2-2020 16:27:36): There is a ticket created, however I would advise keeping an eye on the forums for updates as the most recent information will be posted there.

    Ticketnr is 10780671 if you need it UbiT00n.

    ps. i watched the full stream and the day after also around 5-6 hrs with streamers that had drops on
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  3. #23
    LubzinNJ's Avatar Senior Member
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    Jun 2016
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    I contacted support to see what their response was Styxs and this was my response I got back:

    Thank you for contacting Ubisoft Support. I'm sorry to hear about the missing drops. Regretfully we do not have a way to assist if no drops were received in your Twitch inventory. To make sure you do not have issues receiving drops in the future, please follow the steps at the link below:

    https://support.ubisoft.com/en-US/Fa...linking#Twitch

    Please feel free to contact us with any further questions or concerns and have a fantastic day!

    Kind Regards,
    Ryan.
    Ubisoft Support
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  4. #24
    Originally Posted by UbiT00n Go to original post
    Hey!

    What can I do if I did not receive my rewards in-game?
    If your accounts are correctly linked and you did not receive your rewards in-game, please do not hesitate to contact us.

    More info here: https://support.ubisoft.com/en-GB/fa...tch-Drops-TD2/
    Since this isn't actually helpful, it seems Ubisoft just needs to step up and just give everyone playing the game the rewards for drops, then try actually testing features before they're released.

    Crazy I know.
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  5. #25
    Xencsi's Avatar Junior Member
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    Nov 2016
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    Originally Posted by UbiT00n Go to original post
    Hey!

    What can I do if I did not receive my rewards in-game?
    If your accounts are correctly linked and you did not receive your rewards in-game, please do not hesitate to contact us.

    More info here: https://support.ubisoft.com/en-GB/fa...tch-Drops-TD2/
    Already have a ticket open, but support agents are just trying to send me away.
    I have provided them fully detailed info about the case. I will keep giving them more if needed.

    It would be nice if someone would clarify. Not a random user from the internet, but someone from Ubisoft - were these items (the Mask and the Weapon Skin) in the promotion guaranteed drops or lottery drops? Is there maybe an issue with the drop system?
    In The Division community we are used to guaranteed, time-based Twitch Drops. That's the system that was used before. Even during Dark Hours Twitch promotion.
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  6. #26
    DeMizeFPS's Avatar Senior Member
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    Oct 2016
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    Same here.
    I did not receive my twitch drop either.
    My case number is 10782708.
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  7. #27
    Same here
    My case number is 10765374
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  8. #28
    Same here on both my Xbox Account and Uplay Account - Xbox, Uplay, Ubisoft, and Twitch are all linked together

    No drop anywhere in site
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  9. #29
    Hosea.'s Avatar Senior Member
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    Dec 2016
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    Also same here: 10783608 I've received rewards for watching D2 streams on Twitch like the extra outfits without a problem. Ubisoft support page that talks about the subject doesn't mention the words, random rewards on the the page at all. To be honest this cools my heels on buying the expansion before launch as this isn't the best reflection on the game at this point. Hopefully they will work this out to the satisfaction of their customer base.
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  10. #30
    Yeah I haven't gotten mine either.

    Got in a chat session on Wednesday night and they said wait 24 hours and contact them again. As of last night (24 hour) still didn't have them. Literally checked just now (10:34 am CST) and nothing still.
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