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  1. #11
    didn't get mine either, and support aren't helping
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  2. #12
    UbiSoft support says it's not their problem and to contact Twitch. Twitch says it's not their problem and to contact UbiSoft. It's a bloody joke.
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  3. #13
    I signed up for Twitch just for this event. Linked, watched and no in-game rewards. (The Streams were 9 hrs difference for me.) The mask did show up in my Ubisoft Club as a new reward. However, I have to own Ghost Recon Breakpoint to actually get the mask. I don’t own it so I sent an email to support stating that owning the game was not a prerequisite (you didn’t even have to own TD2 to get the drops). Waiting to hear back.
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  4. #14
    Watched widdz and sotg streams, only got Apparel Cache Key for the 20 min but not the 10 min reward.
    Were is my 10 min rewards?
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  5. #15
    Xencsi's Avatar Junior Member
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    Nov 2016
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    28
    Same issue, I watched both the Warlords reveal stream and next day the State of the Game stream on the official The Division channel, for the full duration. That was 3 or 4 hours altogether.
    I did have drops in from "thedivisiongame" before (during Dark Hours promotion last year) so the drop system is working for me.
    This time though, I didn't get anything. There's either an issue or lack of information about how drops work.
    I wonder, are these new drops, the "Circuit weapon skin" and "Tactical integral helmet" guaranteed drops or not? Would be nice if someone would clear this up. If they changed the policy and drops are not guaranteed anymore, instead we only have a chance to get them, then the situation would be different. Sadly it's not clear at the moment.
    Whenever there was a Twitch Drop promotion for The Division (1 or 2), The Division team always gave us guaranteed drops for watching their stream for a specific amount of time. It would be a bit sad if they changed this to a "lottery."
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  6. #16
    I also did not get the rewards and I watched both the anouncement and the state of the game. Support says they can't do anything and say try twitch support and twitch support says try ubi support. I rly hope they can just add it for everyone or add it as a uplay reward or something.
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  7. #17
    UbiT00n's Avatar Community Manager
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    Jan 2020
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    Hey!

    What can I do if I did not receive my rewards in-game?
    If your accounts are correctly linked and you did not receive your rewards in-game, please do not hesitate to contact us.

    More info here: https://support.ubisoft.com/en-GB/fa...tch-Drops-TD2/
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  8. #18
    I open a support case #10776787, and even uploaded pictures of me live posting info from the streams to my clans discord so everyone could hear about the new content and changes. Still waiting for Ubisoft customer support to respond.

    I love this game and have even bought copies as gifts to others, but these bungled drops with no comments from Ubisoft is super frustrating! Ubi, please tell us something is being done to rectify this, I have faith in you guys!
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  9. #19
    quinch1199's Avatar Senior Member
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    Nov 2016
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    The "Drops" for the Twitch stream.

    Twitches own T&C's for this state they are RANDOM and that not everyone will get any regardless of how long you watch for.

    If Ubisoft want to honor something different its up to them but as far as I can tell, if you didn't get a Whisper message DURING THE STREAM saying you won a drop....you didn't get one.
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  10. #20
    LubzinNJ's Avatar Senior Member
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    Jun 2016
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    I can't even get upset about this even though I didn't get my drops either....just another in a series of letdowns. I thought I'd probably cave and just buy the expansion but as more time passes since the announcement I'm just not excited for it and am leaning more towards just waiting for it to go on discount.
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