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  1. #11
    pre paid card here, worked fine for me
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  2. #12
    UbiBlush's Avatar Community Manager
    Join Date
    Jan 2020
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    1,313
    Originally Posted by seam84 Go to original post
    Hi,
    It keeps coming up there may be a problem with my card...try another payment type.... it is a visa debit card. I used it yesterday at the shop.. I have plenty cash in my account....wish they had paypal I could use.. I do live in Guernsey and this makes the store send me to the international site in Euros..... I should be on the UK store but it won't allow me to buy there either........ I looked on amazon if they had preorder there but no..... im stuck with what to do
    Sorry to hear that It should let you make the payment with all the methods allowed in your local Ubisoft Store.

    Could you try making the purchase from another browser or from the Uplay client? If it's still not letting you, I would advise contacting our Support Team so they can check where the issue might be: https://support.ubisoft.com/
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  3. #13
    You may want to call the issuing bank, because one possibility is that they are declining the transaction because it is flagged by their automated system as possibly not being done by you.

    While it really sucks and is an inconvenience when you are impacted by a false positive, it sucks even more if your card is breached and criminals use it all over the web for 3 days before you become aware of the breach.
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