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  1. #1

    can't continue game

    The main subject goes to the heart of the moon. In the main menu, the game can read the archive and play normally after entering the game. However, the problem of unable to save or read the archive will occur after manual saving or automatic saving. Quick move prompt cannot be used in auto save. The Save button of the pause menu disappears, and the save & exit prompt is not available
    Win7 64bit SP1,8G Memory

    [IMG]file:///D:/Users/CZX/Desktop/IMG_0869.JPG[/IMG]

    [IMG]file:///D:/Users/CZX/Desktop/IMG_0870.JPG[/IMG]

    [IMG]file:///D:/Users/CZX/Desktop/IMG_0869.JPG[/IMG]
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  2. #2
    Ubi-Orion's Avatar Ubisoft Support Staff
    Join Date
    Dec 2018
    Posts
    2,324
    Hey there.

    I do apologise for the delay in getting back to you on this.

    First of all please be aware that the save option is not available during a mission. If this was the case it's likely to be the reason why the save prompt has vanished.

    It sounds like it may potentially be a rights issue, can you please try ensuring the game and the launchers are both running as administrator? Can I also ask you to ensure that any antivirus/security software you have installed hasn't accidentally flagged the game as a false positive? This could also potentially stop the game from reading/writing save files as normal.

    If this doesn't help your system reports might help us to identify what might be causing this. If you can attach those to a new or existing support case we'll take a look. The files you need are:

    MSInfo

    DxDiag

    Thanks!
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  3. #3
    when I load and want to save,it can't save&quit.this chinese means:can not quit while autosaving


    and then "save" button gone in pause menu.


    if select "load",it prints this:

    It looks like the game savefile's dir is not found.But I setup Upaly app at dir F:\Uplay,also FarCry Primal at dir F:\Uplay\Far Cry Primal

    I think it doesn't matter with my computer or system jam because I have played this game for about 10 hours.The game can be saved and loaded normally. I used to start Uplay.exe just by double click(but I dont' know if I start it through administrator authorize) .Also,when I begin to use Uplay,my system firewall neither block it nor add it into blacklist I think.
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  4. #4
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  5. #5
    My MSInfo
    https://photo.weibo.com/7231897432/w...ygyj30xb0pr0uo

    My DxDiag
    https://photo.weibo.com/7231897432/w...5g6j30kf0do3z6
    https://photo.weibo.com/7231897432/w...1b1j30kh0dqgm6

    Another question:
    I use my notebook(acer E5-572G-536W) to play FarCry Primal on TV via HDMI cable.It default selects HD4600 as output interface.1360x768@60Hz lowest effect the game runs 30FPS average.
    But when I choose Geforce 840M as output interface.1360x768@60Hz lowest effect,it can just run almost 18-20FPS.
    I have updated the newest Geforce 840M series drive,but can't solve this problem.Actually 840M is more better at graphics processing than HD4600.I wanna play this game on 60FPS.

    Many thanks!!!
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  6. #6
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