🛈 Announcement
Greetings! The Rainbow Six Siege forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #11
    I have the same problem.
    Share this post

  2. #12
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    4,533
    Originally Posted by Confident.404 Go to original post
    Thank you for your help.

    10701544 (case number)
    Great, thank you!

    I can see a support agent has already beat me to! They reviewed your case and sent you an in-depth email.

    Please check that whenever you can and follow the steps


    Originally Posted by GR1FF1NZ. Go to original post
    I have the same problem.
    Hey, can you please answers the questions posted above? I'd like to learn as much as I can about the issue you're experiencing.
    Share this post

  3. #13

    Same here

    Dx11 works fine, takes around 20 seconds to optimize shaders for me im using bootcamped macbook pro, i get 128 vram ingame however this shouldn't be an issue because my friends use surface pro 4s and they have 128 vram as well and run vulcan fine, it crashes before loading the actual game and after the optimize screen. Also it tells me to send a crash report after. If any help is appreciated, love the game but not really playable on 34 fps, before shifting tides this was not a problem i get consistent 50 on dx11. I've tried reinstalling, all drivers up to date, again any help appreciated, thanks.
    Share this post

  4. #14
    Originally Posted by Wiez.- Go to original post
    Yeni vulcan sistemi ile ilgili bir sıkıntım var. Steam üzerinden rainbowu açıyorum. Gerekli uygulamalar açıldıktan sonra ekrana r6s penceresi geliyor ve belirli bir süre sonra hata veriyor. Sonrasında ekrana hata raporu gönder diye bir seçenek geliyor. Şimdiden teşekkürler. (I am from turkey and ı used google translate. Maybe be some mistakes.)
    aynı sorun bende de var çözebildin mi?
    i have same problem would you fix it?
    my pc specs;

    i5 7200u
    amd radeon r5 m330 (amd radeon 520)
    8gb ram
    Share this post

  5. #15
    I have the same problem, can you contact me by e-mail. I do not know how to reach you
    Share this post

  6. #16
    Ubi-Orion's Avatar Ubisoft Support Staff
    Join Date
    Dec 2018
    Posts
    2,324
    Originally Posted by helpvulcancrash Go to original post
    aynı sorun bende de var çözebildin mi?
    i have same problem would you fix it?
    my pc specs;

    i5 7200u
    amd radeon r5 m330 (amd radeon 520)
    8gb ram
    Hey there.

    Unfortunately based on the specs provided you are below the minimum requirements to be able to launch the game without issue. This is very likely to be the reason Vulkan is crashing on launch. You can find our system requirements for the game here.

    Originally Posted by sh4xx Go to original post
    I have the same problem, can you contact me by e-mail. I do not know how to reach you
    Hey there.

    If you're having issues and you're above the minimum requirements to launch the game please attempt each step suggested here first of all. If the issue persists please let us know and we'll investigate further. Thanks.
    Share this post

  7. #17
    I tried all solutions but it doesn't work. My video card supports vulkan When I enter normally, the game runs without any errors.
    Share this post

  8. #18
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    3,186
    Originally Posted by sh4xx Go to original post
    I tried all solutions but it doesn't work. My video card supports vulkan When I enter normally, the game runs without any errors.
    Sorry to hear that the issue continues, please send us your system files. You can find how to do this here:

    https://www.ubisoft.com/en-us/help/c...ting/000061449

    Once done please reply back here with your case number.

    Thank you.
    Share this post

  9. #19
    Same problem here.. DX11 works fine.
    While in Vulkan, during the load, when entering the map, it crashes..
    Sometimes I can play one round, then second load crashes..

    This is a new behavior for me, changed my computer a month ago and this problem started to happen.
    It was working in my Intel i7700 system.
    Now, with my AMD Ryzen 5 5600X, the problem happens..

    Maybe a problem with AMD only ?
    Share this post

  10. #20
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,971
    Originally Posted by Virilh4 Go to original post
    Same problem here.. DX11 works fine.
    While in Vulkan, during the load, when entering the map, it crashes..
    Sometimes I can play one round, then second load crashes..

    This is a new behavior for me, changed my computer a month ago and this problem started to happen.
    It was working in my Intel i7700 system.
    Now, with my AMD Ryzen 5 5600X, the problem happens..

    Maybe a problem with AMD only ?
    Hey Virilh4,

    Thank you for reaching out to us, welcome to the Forums!

    Sorry to hear you're having issues running the game!

    If you haven't done so already, could you please give the steps in our guide a try?

    If you're still having issues, please open a case on our Support Site and send over your system files.

    DxDiag

    Msinfo

    We'd be more than happy to take a closer look!

    If you're unable to create a ticket on the Help Site, you can also reach us on Facebook and Twitter.

    Thank you!
    Share this post