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  1. #1

    R6S Vulcan Crashes

    Yeni vulcan sistemi ile ilgili bir sıkıntım var. Steam üzerinden rainbowu açıyorum. Gerekli uygulamalar açıldıktan sonra ekrana r6s penceresi geliyor ve belirli bir süre sonra hata veriyor. Sonrasında ekrana hata raporu gönder diye bir seçenek geliyor. Şimdiden teşekkürler. (I am from turkey and ı used google translate. Maybe be some mistakes.)
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  2. #2
    I have a problem with the new vulcan system. I open the rainbow on Steam. After the required applications are opened, the r6s window appears on the screen and gives an error after a certain time. Then there is an option to send an error report to the screen. Thanks in advance. (I am from turkey and i used google translate. Maybe be some mistakes.)
     2 people found this helpful
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  3. #3
    unzap's Avatar Junior Member
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    Dec 2017
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    I have the exact same issue.
    I am on the most actual GPU driver. Just upgraded for R6 Vulkan.
    But the game crashes and I uploaded 2 reports to UBI just in the last 30 minutes.
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  4. #4
    Ubi-Keo's Avatar Ubisoft Support Staff
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    If you are still experiencing issues with Vulkan API please check this post here for more information and troubleshooting.
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  5. #5

    with/without Vulkan im crashing

    My game is still crashing, I have gone through everything and it still doesn't work. Restarted my PC and everything. The support wont even accept my case, because chat isn't available. What am I meant to do now
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  6. #6
    I think I found what the problem is. I couldn't find any vulcan file on my computer. I have no idea how to get it. Please help me.(My graphic card is amd radeon r7 240)
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  7. #7
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Originally Posted by barneyjackman Go to original post
    My game is still crashing, I have gone through everything and it still doesn't work. Restarted my PC and everything. The support wont even accept my case, because chat isn't available. What am I meant to do now
    We can continue to assist you here, or you could try contacting us on social media!

    Do you get any particular error onscreen when your game crashes?

    Does your game crash upon launch, or while you're playing?

    Please do the best you can to provide as much information as possible!


    Originally Posted by Confident.404 Go to original post
    I think I found what the problem is. I couldn't find any vulcan file on my computer. I have no idea how to get it. Please help me.(My graphic card is amd radeon r7 240)
    The Vulkan launcher is in your game's installation directory, in the same place as your normal Rainbow6.exe application.

    What error message do you receive when the game crashes? Does the DX11 version work fine?
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  8. #8
    Yes, directx 11 works well.

    I start the game with vulkan. The r6 image appears on the screen and says optimizing shaders on the bottom left. After optimizing shaders is over, the r6 image appears on the screen again an the game crashes. There is an article saying send the crash report to the screen. It does not specify and error codes.
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  9. #9
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Thank you for getting back to me, we may be able to learn more with your system files.

    If you're happy to, please provide the following using any of our private support platforms -

    - A MsInfo report: https://support.ubisoft.com/en-GB/faqs/21216/
    - A DxDiag report: https://support.ubisoft.com/en-GB/faqs/21185/

    You can create a ticket or enter Live Chat here: https://support.ubi.com/en-GB/Cases/New

    Twitter: https://twitter.com/UbisoftSupport
    Facebook: https://www.facebook.com/UbisoftSupportUK/

    Feel free to then add the case number here so I can review it!
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  10. #10
    Thank you for your help.

    10701544 (case number)
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