[PC] Did not Receive Purchased R6 Credits | Forums

[Chronicuz]

I have created a ticket and it has been in progress for two days and the problem is still not fixed i know they are fixing other things i was just wonder how long you guys have had to wait because i have been waiting four days and i have seen people saying it took them a whole mounth

[Anxo42O]

Hello, I have the same problem. I've purchased 49.99euro R6 Credits and still haven't shown up yet
Ubisoft Support Ticket: 04205934

"
Transactienummer: 532950070193786142
Gekocht: 29 jan om 11:57nm
7560 Rainbow Credits - 41,31€

Subtotaal 41,31€
Belasting 8,68€
Totaal 49,99€


Prove.
Can you let me know when it will be fixed? Thank you!
"
I really hope you'll fix this problem asap thanks in advance...

[GinstersBLT]

I have the same problem. bought r6 a week ago, still not received. Ticket still not been responded to...

[Anxo42O]

Please fix this, Im still waiting...

[Anxo42O]

Hello Ubisoft/Uplay/whoever...

I spend 50 euro that I don't see showing up in the game... Or it HAS to show up or I want my money BACK.
This is supposed to be a "professionel company", that in days can't even help other who spend a lot of money into the game...

GET THIS FIXED, please!

[GinstersBLT]

Ticket logged almost 2 weeks ago now. Still no response. This is a ****ing joke.

[lazy242]

My R6 credits didn't add to my acc when I bought them

[evanande]

I payed for the credits this morning and even sent the ubisoft support team a case file but there is no response, here is my case file 04301131, i even attached the receipt as evidence of my purchase.

Please ubisoft, if you may, resolve the case as soon as possible? Thanks!

[evanande]

Gonna bump this post so it can be seen

[MisterSnowden]

Wow. I am completely appalled that this has been going on so long and the only thing that Ubisoft seems to be doing about it is to tell their customers to go and do extra steps to fix their problems. I would think that a company making millions from micro transactions would care deeply if they weren't delivering a product for the money they are taking from customers. I wasn't even aware of this issue until I finally decided to spend $20 on some credits in game and didn't receive them immediately. Now I see that I'm not the only person having the issue. Shame on you Ubisoft. This is how you treat your customers? How do you expect to sell your new titles coming out when the titles you already have out aren't working properly. This is a major issue and goes to show the value you place in your customers. I was planning on purchasing "For Honor" and "Ghost Recon: Wildlands" in the coming months. I don't think that's going to be happening now. I have lost faith in your company and now I know why so many of my friends refuse to buy anything produced by Ubisoft. I will be joining them. You can have the $20 you stole from me if it's that important to you but just know that you lost a customer that spends hundreds of dollars on games monthly.