[PC] Did not Receive Purchased R6 Credits | Forums

[Atna_Nivek]

it says on Uibsoft's RB6 support page that they're no longer going to individually fix this issue, and the support tech I spoke with could not provide me with an ETA on the larger patch they're working on. Since the term of my contract doesn't begin until the delivery of those credit, I'm entitled to a refund. Do you guys know if I speak with Ubisoft or Steam to get my money back for an undelivered but paid for service?

http://legal.ubi.com/termsofsale/en-US

[Ubi-BrokenNinja]

it says on Uibsoft's RB6 support page that they're no longer going to individually fix this issue, and the support tech I spoke with could not provide me with an ETA on the larger patch they're working on. Since the term of my contract doesn't begin until the delivery of those credit, I'm entitled to a refund. Do you guys know if I speak with Ubisoft or Steam to get my money back for an undelivered but paid for service?

http://legal.ubi.com/termsofsale/en-US

Hey @Atna,

You should have received your credits today.

We pushed out a script to award all credits to users that were currently in the que. We have not fixed the issue, but the team is working on it.


Thanks for your patience.

[Matriz.]

hi, I had the same problem just yesterday... here's the ticket 04001998

[Ubi-BrokenNinja]

hi, I had the same problem just yesterday... here's the ticket 04001998

Hey @Matriz88

We are aware of the issue and working to fix it.

Thanks for your patience.

[LilMufi]

I order R6 Credits, The gold Tachanka, and the gem skin pack but havent got them. What should i do

[Thunon]

Thank you, I verified my game files and got my 2670 R6 points that I bought yesterday!

If this did fix your R6 credits problem
where is the verify files button found in uplay
did you use steam?

Please answer because it has been three days,
thank you in advance if you could answer

[Matriz.]

If this did fix your R6 credits problem
where is the verify files button found in uplay
did you use steam?

Please answer because it has been three days,
thank you in advance if you could answer

just did it, it doesn't fix. I still can't see the points I bought 2 days ago

[DIE_UBISOFT_DIE]

I'm still waiting on my 1200 Credits from 2 days ago. This is an important issue Ubisoft, you'd think you'd care about people spending money on your microtransactions as it's your business model now.

[Thunon]

Dear Ubisoft Developer's (any)

I have ordered a 600 R6 Credits in-game to buy a new operator,
it has been 5 days or more already from my last post here in this forum page,
Until now i have been very patient and calm about the situation,
but now i have to speak up today, because i have waited for so long,
that i may have to get something rather than nothing,

Please Reply (i am already desperate)

[Matriz.]

the bad thing is that the issue afflicts microtransactions. This is a huge bug an so many people are experiencing that.
A "gameplay" bug is understandable, but if there's a problem when people spend money in the game and they don't receive their purchase... this is shameful for a company that basically sells games and services.

unfortunately it's happened during the holidays, and nobody asks you to work on christmas day, but still this thread started last June, it's a known issue but now it's december and people continue to open tickets about this.